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How to Cancel and Request a Microsoft 365 Refund in the UK
Question details
The user accidentally purchased two Microsoft 365 Personal subscriptions and wants to cancel one after two months to request a prorated refund for the remaining duration in the UK.
- Product
- Microsoft 365 Personal
- Device & OS
- not provided
- Scenario
- Canceling a duplicate software subscription and seeking a refund for the unused months.
- Observed behavior
- Microsoft generally restricts automated online refunds after 30 days, leaving users uncertain about getting a prorated refund for unused months on duplicate charges.
Gather your Microsoft account credentials, order numbers, and billing statements to help verify your purchase history before contacting Microsoft support.
Cancel and Request a Refund via Microsoft Account Dashboard
Use your online Microsoft account portal to check your subscription status, turn off recurring billing, and initiate a refund request or open a live chat ticket.
Microsoft's refund policy generally limits full refunds to requests made within 30 days of purchase or initial billing. However, for duplicate charges or to exercise specific regional consumer rights in the UK, contacting support directly is the best path to request an exception or a prorated refund.
Navigate to account.microsoft.com and sign in with the email address tied to the duplicate Microsoft 365 subscription.
Click on 'Services & subscriptions' from the top navigation menu to view all active products on your account.
Locate the duplicate Microsoft 365 Personal subscription you wish to remove and click on 'Manage'.
Select 'Cancel subscription' or 'Turn off recurring billing'. If your account is eligible for an automated refund, you will see an option to 'Cancel and get a refund'.
If the refund option isn't visible because more than 30 days have passed, go to the Microsoft Contact Us page, select 'Microsoft 365', and choose 'Get Home Support' to open a live chat or request a callback regarding the duplicate purchase.
Request a Refund Through a Third-Party Reseller
If you purchased Microsoft 365 through a third-party retailer instead of Microsoft directly, you must handle the cancellation through them.
Switch to WPS Office to Avoid Expensive Subscription Fees
Tired of dealing with confusing subscription renewals, duplicate charges, and strict refund policies? WPS Office offers a free, lightweight, and powerful alternative that is fully compatible with Microsoft Word, Excel, and PowerPoint files—without the recurring billing hassle.
- 1. Download and Install: Download WPS Office for free from the official website and run the installer.
- 2. Open Your Files: Launch WPS Office and open your existing Microsoft Office documents directly without any conversion.
- 3. Edit and Save Seamlessly: Edit your files and save them in standard DOCX, XLSX, or PPTX formats to share with Microsoft users flawlessly.
Frequently Asked Questions
Can I get a prorated refund for Microsoft 365 after two months in the UK?
Generally, Microsoft only offers automatic full refunds if you cancel within 30 days of the initial purchase or renewal. Prorated refunds after two months are rarely approved automatically online. However, you can contact Microsoft Support via live chat to explain the duplicate purchase for a potential exception.
Is there a direct Microsoft Support phone number for billing in the UK?
Microsoft has largely transitioned consumer support to online chat and callback requests. Instead of calling a direct number, you should request a callback by going to the Microsoft 'Contact Us' page, selecting your product, and choosing the option to get support in your browser to speak with a billing agent.
What happens to my files if I cancel my Microsoft 365 subscription?
If you cancel your subscription, your Office apps will eventually enter read-only mode, and your OneDrive storage limit will revert to the free 5GB tier. Your files are not immediately deleted, but you should back them up locally or switch to an alternative office suite like WPS Office to continue editing them.
