License & Subscription Issues

How to Cancel Microsoft 365 Subscriptions for You and Your Spouse

Camila Milosovich Oct 9, 2026 869 views

Question details

The user needs to cancel multiple active Microsoft 365 subscriptions that are being billed to them and their spouse across different Microsoft accounts.

Product: Microsoft 365
Device & OS: not provided
Scenario: Stopping recurring billing and canceling active subscriptions linked to multiple family members' accounts.
Observed behavior: The user is being billed for multiple Microsoft 365 subscriptions and needs a way to manage or cancel them from separate accounts.

Before you start

Ensure you have the login credentials (email addresses and passwords) for both your Microsoft account and your spouse's account before proceeding.

Solution 1Recommended

Cancel Subscriptions via Microsoft Account Services

Log into each Microsoft account individually to turn off recurring billing and cancel the active subscriptions.

Because Microsoft 365 subscriptions are tied to individual Microsoft accounts, you cannot cancel your spouse's subscription from your own account. You must log into each account separately to manage the billing settings.

Sign in to your Microsoft account

Navigate to https://account.microsoft.com/services/ in your web browser and log in using the Microsoft account associated with your personal subscription.

Manage your subscription

Locate your active Microsoft 365 subscription in the list and click on the 'Manage' button next to it.

Cancel the subscription

Select 'Cancel subscription' or 'Turn off recurring billing' and follow the on-screen instructions to confirm the cancellation.

Repeat for your spouse's account

Sign out of your account, then sign back in using your spouse's Microsoft account credentials. Repeat the management and cancellation steps for their subscription.

Access to services after cancellation: Even after canceling, you and your spouse can continue to use Microsoft 365 until the current paid billing cycle expires.

Solution 2

Contact Microsoft Support for Billing Assistance

Reach out to Microsoft Support if you encounter errors, cannot access the accounts, or need to request a refund.

Free Microsoft Office alternative

Switch to WPS Office and Eliminate Subscription Fees

Tired of managing multiple expensive Microsoft 365 subscriptions for your family? WPS Office offers a free, lightweight, and highly compatible alternative that lets you create, edit, and share documents without the recurring billing hassle.

1. Download WPS Office: Visit the official WPS website and download the free installation package for your device.
2. Install the application: Run the installer and follow the quick setup guide to install the software.
3. Open your files: Launch WPS Office and directly open your existing .docx, .xlsx, or .pptx files seamlessly.

Completely free to use for essential office tasks, saving you subscription costs.Highly compatible with all Microsoft Office formats, including Word, Excel, and PowerPoint.Lightweight design that runs smoothly on older computers and mobile devices.Familiar user interface makes it easy to switch without a steep learning curve.

microsoft office alternative - wps office

Frequently Asked Questions

Will I get a refund if I cancel my Microsoft 365 subscription?

Microsoft may offer a prorated refund if you cancel an annual subscription within 30 days of purchase, or a monthly subscription within 30 days of your last renewal. Refund eligibility depends on your region and specific billing terms.

What happens to my OneDrive files after cancellation?

Your OneDrive storage limit will revert to the free 5GB tier once your subscription expires. If your files exceed this limit, they will become read-only. You will need to download or delete files to get back under the limit before you can add new ones.

Can I cancel a subscription if I forgot the account email?

If you forgot the email associated with the subscription, you must recover the account using the Microsoft account recovery form, or contact Microsoft Support with your credit card or billing statement to help trace the account.

Login & Account Issues