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How to Cancel Microsoft 365 Without Access to Phone or Email
Question details
The user needs to cancel their recurring Microsoft 365 Personal subscription but is unable to log in because they no longer have access to the associated phone number and email address.
- Product
- Microsoft 365 Personal
- Device & OS
- not provided
- Scenario
- Trying to stop recurring subscription charges without having the account login credentials or recovery information.
- Observed behavior
- Microsoft 365 charges continue to be billed to the user's payment method because they cannot access the Microsoft account management portal to cancel the subscription.
Gather your bank statements, payment details, and any previous support case numbers to help prove your identity as the account owner when speaking with a support agent.
Contact Microsoft Support to Verify Ownership and Cancel
Since you cannot recover the account through automated means, you must contact a Microsoft Support agent to prove ownership using your billing information.
Microsoft requires proof of account ownership before modifying subscriptions or issuing refunds. By providing your billing information privately to an official agent, they can manually locate your account and stop the recurring charges.
Go to the official Microsoft Support website and select 'Contact Support', or open the 'Get Help' app on a Windows PC.
Inform the virtual assistant or live agent that you have lost access to the original email and phone number and need to stop recurring charges for your Microsoft 365 Personal subscription.
Provide your billing information and credit card details privately to the agent to verify your identity as the account owner.
Request the agent to manually cancel the subscription and ask for a review to see if you are eligible for any prorated refunds.
Keep a record of the support case number provided by the agent for future reference or follow-up communications.
Block Charges Through Your Bank or Credit Card Issuer
If Microsoft is unable to verify your account or stop the subscription, you can contact your financial institution to block further charges.
Switch to WPS Office for a Free, Subscription-Free Experience
If you're tired of recurring Microsoft 365 subscription fees and account lockouts, try WPS Office. It provides a complete, lightweight suite for documents, spreadsheets, and presentations without the hassle of mandatory monthly payments.
- 1. Download the installer: Visit the official WPS Office website to download the free installation package for your operating system.
- 2. Install WPS Office: Run the installer and follow the on-screen instructions to quickly set up WPS Office on your device.
- 3. Open your files: Open your existing Microsoft Word, Excel, or PowerPoint files directly in WPS Office with seamless format compatibility.
Frequently Asked Questions
Can I cancel Microsoft 365 without logging into my account?
You cannot cancel it yourself without logging in. You must contact Microsoft Support to verify your identity using billing information, or contact your bank to block the charges.
Will I get a refund if I cancel my Microsoft 365 subscription?
Refunds are evaluated on a case-by-case basis by Microsoft Support, typically depending on how recently the subscription renewed. You must explicitly ask the support agent to review your account for a potential refund.
What happens to my OneDrive files if the subscription is canceled?
Your OneDrive storage will revert to the free 5GB tier. If your files exceed this limit, you will not be able to upload new files, and you will need to download your existing data or risk having the account frozen.
How long does it take for Microsoft to stop the billing after contacting support?
Once the support agent successfully verifies your ownership and manually cancels the subscription, the billing stops immediately. You should request an email confirmation to an alternate address.
