How to Cancel Microsoft Project Subscription Redirected to GoDaddy
Question details
The user needs to cancel a standalone Microsoft Project subscription but cannot access the Microsoft billing portal because their primary Microsoft 365 account redirects to GoDaddy.
- Product
- Microsoft Project
- Device & OS
- not provided
- Scenario
- Attempting to cancel a Microsoft Project subscription billed directly by Microsoft while the main Microsoft 365 account is managed by a third-party partner (GoDaddy).
- Observed behavior
- Accessing the Microsoft 365 admin center automatically redirects the user to GoDaddy, which prevents access to the direct Microsoft billing portal needed to cancel the Project subscription.
Gather your Microsoft Project order confirmation emails and billing statements to prove you purchased the subscription directly from Microsoft before reaching out to support.
Contact Microsoft Billing Support Directly
Since the subscription was purchased directly from Microsoft, their billing team can bypass the GoDaddy admin redirect and cancel the service manually.
Because GoDaddy did not sell you the Microsoft Project license, they cannot manage or cancel it. You must bypass the automated admin portals and speak directly with a Microsoft billing agent who can access your direct-billed services.
Go to the official Microsoft Support website and select the 'Contact Support' option at the bottom of the page.
Choose 'Billing and Account Profile questions' to ensure you are routed to the correct department.
Clearly explain to the representative that your Microsoft 365 tenant is managed through GoDaddy, but your Project subscription is billed directly by Microsoft.
Provide your original Microsoft Project order number, invoice, or the credit card details being charged.
Ask the support agent to manually cancel the Microsoft Project subscription and halt future renewals from their end.
Verify Managed Services with GoDaddy
Confirm with GoDaddy that they do not have access to the Project subscription, which can serve as helpful proof when escalating the issue to Microsoft.
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Frequently Asked Questions
Why does my Microsoft 365 admin center redirect to GoDaddy?
If your primary Microsoft 365 tenant was purchased through GoDaddy, Microsoft automatically delegates administrative and billing control to them. This causes the standard admin portal URL to redirect to GoDaddy's management interface.
Can GoDaddy cancel a Microsoft subscription I bought directly from Microsoft?
No. GoDaddy can only manage and cancel licenses that were sold through their platform. They do not have access to your direct Microsoft billing profile or payment methods.
Should I just block my credit card to stop the Microsoft Project charges?
It is highly recommended not to do this. Blocking your payment method can result in past-due billing balances, which might negatively impact or suspend your other active Microsoft services.
