License & Subscription Issues

How to Change Microsoft 365 Service Address and Billing Email

Maira Mehtab Sep 22, 2026 869 views

Question details

The user needs to update the service usage address and the email addresses designated to receive billing notifications for a Microsoft 365 business account.

Product: Microsoft 365
Device & OS: not provided
Scenario: Managing business account billing and subscription information for Microsoft 365.
Observed behavior: The user wants to ensure billing notifications are sent to the correct email addresses and that the service usage address reflects current business details.

Before you start

Ensure you have Global Administrator or Billing Administrator privileges in the Microsoft 365 admin center before attempting to update billing and address information.

Solution 1Recommended

Update Service Usage Address for a MOSA Account

Modify the physical address associated with your Microsoft 365 services directly through the Billing section of the admin center.

This method applies primarily to Microsoft Online Services Agreement (MOSA) billing accounts. Updating the service usage address ensures that your subscription remains compliant with regional service requirements.

Access Admin Center

Open your web browser, navigate to the Microsoft 365 admin center, and log in using your administrator credentials.

Navigate to Your Products

In the left-hand navigation menu, click on 'Billing', and then select 'Your Products'.

Select the Subscription

Choose the specific Microsoft 365 subscription for which you want to change the service usage address.

Edit Address Details

Click on 'Edit service usage address'. Update the necessary address fields and click 'Save' to apply the changes.

Solution 2

Update Administrator Email Addresses for Billing Notifications

Ensure the right personnel receive billing notifications by updating the contact information for your Global and Billing Administrators.

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Frequently Asked Questions

Who has permission to change the billing information in Microsoft 365?

Only users who have been assigned the Global Administrator or Billing Administrator roles can view and edit billing information, service usage addresses, and subscription details in the Microsoft 365 admin center.

What is a MOSA billing account?

MOSA stands for Microsoft Online Services Agreement. It is a traditional billing model for Microsoft subscriptions purchased directly through their website, rather than through a Cloud Solution Provider (CSP) or volume licensing.

Why am I not receiving Microsoft 365 billing notifications?

Billing notifications are automatically sent to the primary and alternate email addresses of Global and Billing administrators. If you are not receiving them, verify that your email address is correct in the active users list and that you have the appropriate admin role assigned.

Can I add a dedicated billing email address without making them an administrator?

By default, billing emails go to designated administrators. If you want a non-admin to receive invoices, you can set them up as an alternate email address under a Billing Administrator's profile, or create an email forwarding rule in your mail client.

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