License & Subscription Issues

How to Change Microsoft Store Region and Xbox Billing Country

Maira Mehtab Sep 27, 2026 871 views

Question details

The user needs to change their Microsoft Store region and Xbox billing country to update account billing and purchase regional content.

Product: Microsoft Store and Xbox
Device & OS: Windows
Scenario: Moving to a new country or needing to access regional Microsoft Store and Xbox Game Pass content and update the billing details.
Observed behavior: The user must align their Microsoft account settings, Windows PC region, and Xbox billing country to successfully use regional services and avoid incorrect currency charges.

Before you start

Before changing your region, ensure you spend any remaining account balance, as funds cannot be transferred between regions. Note that changing regions may affect your existing subscriptions, purchased content, and Xbox services.

Solution 1Recommended

Change Region via Microsoft Account and Windows Settings

This is the official and recommended method to completely switch your region across your Microsoft account, Windows OS, and Microsoft Store.

To ensure all services, including Xbox Game Pass and the Microsoft Store, recognize your new region, you must update both your online Microsoft account profile and your local Windows settings.

Update your Microsoft account region

Sign in to your Microsoft account online. Navigate to 'Your Information', select 'Country or region' under Account Information, choose your new region, and save the changes.

Change Windows system region

On your Windows PC, open 'Settings', click on 'Time & language', and then select 'Language & region'. Under the 'Country or region' dropdown, select the same new region you set online.

Restart the Microsoft Store

Close the Microsoft Store app completely and reopen it to refresh the store data. It should now display prices and content for your newly selected region.

Account Balance Warning: You must use any remaining account balance first. If you have active subscriptions tied to your old region, you might need to wait for them to expire or cancel them before the change fully takes effect.

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Frequently Asked Questions

Why is the option to change my Microsoft Store region grayed out?

This usually happens if you have a pending account balance, an active subscription (like Xbox Game Pass) that is region-locked, or if your account is a child account managed by Microsoft Family Safety. You must spend your balance or wait for subscriptions to expire before making the change.

Why does Xbox Game Pass still want to charge me in my old currency?

If Xbox Game Pass continues to show your old currency, ensure that you have updated your payment methods to match your new billing country. Additionally, double-check that your Windows local region (in Settings > Time & language) matches the region in your Microsoft account.

Will I lose my purchased games if I change my Xbox region?

No, you will not lose the games you have already purchased. However, certain games, DLC, or digital content may have regional restrictions, and some localized content might not be available in your new region.

Login & Account Issues