How to Change Teams Account After Switching Employers on Mac
Question details
The user is unable to sign in to their new employer's Microsoft Teams account on a Mac due to the application repeatedly requesting the former employer's credentials.
- Product
- Microsoft Teams
- Device & OS
- Mac
- Scenario
- Switching jobs and attempting to sign in to Microsoft Teams with a new organizational account.
- Observed behavior
- Teams repeatedly requests old credentials and enters a sign-in loop, which is not resolved by simply reinstalling the application.
Ensure you have the exact login email and password for your new organization, and save any ongoing work since you will need to completely force-quit the Teams application.
Sign Out and Fully Quit Microsoft Teams
A simple sign-out and complete quit of the application can sometimes force Teams to clear temporary session data and prompt for new credentials.
Click on your profile picture or initials at the top right corner of the Microsoft Teams window and select 'Sign out' from the dropdown menu.
Right-click the Teams icon in your Mac's Dock and select 'Quit'. Alternatively, ensure the Teams window is active and press 'Cmd + Q' on your keyboard.
Open Microsoft Teams from your Applications folder or Launchpad, and enter your new employer's credentials when prompted.
Clear Microsoft Teams Cache Folders on Mac
Deleting leftover cache and storage files from the hidden Library folder removes the persistent account information causing the sign-in loop.
Contact Your New Employer's IT Administrator
If local cache clearing does not resolve the loop, the issue may be tied to account provisioning or conditional access settings in your new organization's Microsoft 365 tenant.
Need a Fresh Start? Try WPS Office for Your New Job
While you are resolving your Microsoft Teams login issues, consider equipping your Mac with WPS Office. It is a lightweight, completely free alternative to Microsoft Office that ensures you can continue viewing, editing, and sharing essential documents at your new workplace without any complicated account setups.
- 1. Download the installer: Visit the official WPS Office website and download the free version designed for macOS.
- 2. Install WPS Office: Open the downloaded file and drag the WPS Office icon into your Applications folder.
- 3. Start working immediately: Launch the app and instantly open your existing Word, Excel, or PowerPoint files without worrying about employer domain restrictions.
Frequently Asked Questions
Why does Teams remember my old work account after reinstalling?
Uninstalling Microsoft Teams on a Mac by simply dragging the app to the Trash does not remove the configuration and cache files stored in your hidden user Library. Teams reads these residual files upon reinstallation, attempting to auto-login to your previous employer's account.
Will clearing the Teams cache delete my chat history or files?
No. All of your Microsoft Teams chat history, contacts, and shared files are stored securely in the cloud. Clearing the local cache only removes temporary data, preferences, and saved login credentials on your specific Mac.
What should I do if the sign-in loop persists after clearing the cache?
If clearing the cache folders in Application Support does not work, try removing the Teams identities from your Mac's Keychain. Open the 'Keychain Access' app, search for 'Microsoft Teams', and delete any associated cached credential entries before restarting the app.
