License & Subscription Issues

How to Check Which Email Addresses Are Included in Microsoft 365 Family

Maira Mehtab Sep 21, 2026 869 views

Question details

The user needs to find out which specific email addresses or people are currently active and included under their Microsoft 365 Family subscription.

Product: Microsoft 365 Family
Device & OS: not provided
Scenario: Managing a shared family subscription plan and reviewing the list of currently invited or active members.
Observed behavior: The user is looking for a way to view included email addresses, as Microsoft Community support cannot access personal account subscription details to provide this information.

Before you start

Ensure you are logged into the Microsoft account of the primary subscription owner, as only the owner has the permissions required to view and manage shared memberships.

Solution 1Recommended

Check Subscription Sharing Settings via Microsoft Account

The primary subscription owner can view all included email addresses by accessing the sharing management section of their Microsoft account dashboard.

Microsoft restricts access to account billing and subscription details for privacy reasons. Consequently, community support agents cannot look up your account. The only way to see who is on your plan is to check the Microsoft 365 Family subscription-sharing settings directly from the owner's account.

Sign In to Your Account

Go to the Microsoft account website (account.microsoft.com) and log in using the email address and password of the Microsoft 365 Family subscription owner.

Navigate to Services & Subscriptions

Click on the 'Services & subscriptions' tab located in the top navigation menu of your account dashboard.

Manage Your Microsoft 365 Family Plan

Locate your Microsoft 365 Family subscription in the list and click on 'Manage' or directly select the 'Sharing' tab.

View Included Email Addresses

Scroll down to the 'Share your subscription' section. Here, you will see a list of all the people and their respective email addresses currently included in your family plan. You can also invite new members or remove existing ones from this area.

Privacy Restriction: Microsoft Community support cannot access personal accounts to verify shared email addresses. You must manage this manually through the owner's dashboard.

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Frequently Asked Questions

Can a family member check who else is sharing the Microsoft 365 Family subscription?

No, typically only the primary subscription owner has the administrative rights to view and manage the full list of email addresses included in the Microsoft 365 Family sharing settings.

Why can't Microsoft Community Support tell me who is on my plan?

For strict security and privacy reasons, Microsoft Community Support agents do not have access to backend user databases, billing systems, or personal account subscription details.

How do I remove an email address from my Microsoft 365 Family plan?

The subscription owner can log into their Microsoft account, go to 'Services & subscriptions', click on 'Sharing' under the Microsoft 365 Family plan, and select 'Stop sharing' next to the email address they wish to remove.

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