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How to Contact Microsoft Billing About Unauthorized Recurring Charges
Question details
The user needs to contact Microsoft Support to investigate and stop unauthorized recurring charges on their payment account.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- The user has discovered unknown or unauthorized recurring Microsoft charges on their bank or credit card statement.
- Observed behavior
- Unrecognized recurring charges are being deducted from the user's account without an active or known Microsoft subscription.
Before contacting Microsoft Support, gather your bank statements, the exact charge amounts, dates, and any Microsoft account email addresses used by you or your family members to speed up the investigation.
Contact Microsoft Support for Billing Investigations
Use the official Microsoft Contact page to reach a live support agent who can help track down the unauthorized charges.
Microsoft provides a dedicated support portal for billing and subscription issues. Because unauthorized charges involve sensitive financial data, you must navigate through their secure help system to request a live chat or phone callback.
Go to https://support.microsoft.com/en-us/home/contact in your web browser. If you have a Microsoft account, sign in.
Click on 'Get help' and then scroll down to the bottom to click the 'Contact Support' button.
Under 'Products and services', select 'Microsoft 365 and Office' or 'Other Products'. Under 'Category', choose 'Manage My Subscription' or the closest billing category, then click 'Confirm'.
Select the option to chat with a support agent in your web browser or request a phone call. If chat is currently unavailable, try the phone option or check back during standard business hours.
Switch to WPS Office and Avoid Expensive Subscription Charges
If you are tired of confusing recurring charges and expensive Microsoft 365 subscriptions, consider switching to WPS Office. It provides a free, lightweight, and powerful alternative that is fully compatible with all major document formats, letting you work without the burden of unexpected billing.
- 1. Download WPS Office: Visit the official WPS website and download the free installer for your operating system.
- 2. Install the Software: Run the setup file and follow the on-screen instructions to install WPS Office in minutes.
- 3. Open Your Files: Launch WPS Office and instantly open, edit, and save your existing Microsoft Word, Excel, and PowerPoint files.
Frequently Asked Questions
Can my bank stop the unauthorized Microsoft charges?
Yes. If you cannot resolve the issue directly with Microsoft, you can contact your bank or credit card issuer to dispute the unauthorized charges and request a block on future transactions from Microsoft.
How do I find out what Microsoft is charging me for?
Log into your Microsoft account, navigate to 'Services & subscriptions', and check your payment history. If the charge does not appear there, it might be linked to a family member's account or a separate Microsoft account you own.
Can I get a refund for an unauthorized Microsoft subscription charge?
Microsoft typically refunds unauthorized charges if reported promptly. You must submit a refund request through their billing support channels or dispute the charge with your financial institution.
Why was I charged by Microsoft when I don't have a subscription?
This often happens if a free trial for a product like Microsoft 365 expired and automatically upgraded to a paid plan, a family member used your card for an Xbox purchase, or your payment information was compromised.
