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How to Find a Microsoft 365 Subscription Purchased Through Apple
Question details
The user needs to locate a Microsoft 365 subscription purchased via Apple because the associated Microsoft applications are not functioning correctly.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Verifying subscription status to troubleshoot malfunctioning Microsoft applications.
- Observed behavior
- Microsoft applications are failing to work correctly, and the Apple-purchased subscription details are difficult to find.
Ensure you have your Apple ID credentials and the Microsoft account details associated with your Microsoft 365 subscription on hand.
Verify Subscription Status on Microsoft Account Services
Log into your Microsoft account to confirm if the Apple-purchased subscription is successfully linked and active.
When you purchase Microsoft 365 through Apple, it needs to be linked to a Microsoft account for the apps to recognize your premium features. Checking your Microsoft account dashboard is the best way to see if this link was successful.
Open a web browser and navigate to the official Microsoft Account Services page at https://account.microsoft.com/services.
Click the 'Sign in' button and enter the credentials for the Microsoft account associated with your Microsoft 365 Personal, Family, or Business subscription.
Look under the 'Services & subscriptions' section to see if your Microsoft 365 subscription appears and is marked as active.
If the subscription is active but applications are still not working, take screenshots of any error messages and identify your exact operating system version (e.g., your macOS version) to provide to support.
Locate Your Subscription in Apple Settings
Verify that the subscription was successfully billed and is active through your Apple ID settings.
Switch to WPS Office for a Hassle-Free Experience
If you are tired of managing complex subscription linking between Apple and Microsoft accounts, consider WPS Office. It is a highly compatible, lightweight, and free alternative that works seamlessly on Mac, Windows, iOS, and Android without subscription headaches.
- 1. Download the Installer: Visit the official WPS Office website and download the free installer for your operating system.
- 2. Install the Software: Run the downloaded file and follow the on-screen instructions to complete the installation.
- 3. Open Your Files: Launch WPS Office and open your existing Microsoft Office documents directly, with full formatting preserved.
Frequently Asked Questions
Why isn't my Apple-purchased Microsoft 365 subscription showing up on my Microsoft account?
It can sometimes take time to sync, or you may not have fully linked your Apple purchase to your Microsoft account. Open a Microsoft Office app on your Apple device and look for an option to 'Restore Previous Purchase' to force the synchronization.
Can I cancel my Microsoft 365 subscription through Microsoft if I bought it on Apple?
No. If you purchased the subscription through the App Store, it is billed and managed directly by Apple. You must cancel the subscription through your Apple ID settings under the Subscriptions menu.
What information do I need if I contact support for Microsoft Office apps not working on Mac?
You should provide your exact macOS version, the specific Microsoft 365 subscription tier you purchased (Personal, Family, or Business), and screenshots of any error messages you encounter when trying to launch or use the applications.
