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How to Find Microsoft 365 Subscriptions and Assigned Licenses
Question details
The user needs to locate and verify their assigned Microsoft 365 licenses but cannot find the Subscriptions tile in its previous location.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Verifying user-assigned software licenses or checking for the availability of a new license on a work account.
- Observed behavior
- The Subscriptions tile has been removed from its obvious location on the main My Account page dashboard, making it difficult for users to view their assigned licenses.
Ensure you have the login credentials for your Microsoft 365 work or school account and an active internet connection before accessing the web portal.
Find Subscriptions via the 'Install and more' Menu
Use this updated navigation path on the Microsoft 365 web portal to access your account settings and check your assigned licenses.
Microsoft recently updated the user interface of the office.com dashboard, consolidating several features. The Subscriptions tile was moved from the main My Account page to a new menu path.
Open your web browser, navigate to office.com, and sign in with your work or school account credentials.
On the main Microsoft 365 dashboard, look toward the top right area of the screen and select the 'Install and more' dropdown option.
From the drop-down menu that appears, click on 'My Account' to access your specific profile and account settings.
Once on the new My Account page, locate the 'Subscriptions' section. This area will display all the Microsoft 365 licenses currently assigned to your user profile.
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Frequently Asked Questions
Why did the Subscriptions tile disappear from my Microsoft 365 account page?
Microsoft recently updated the user interface of the 'My Account' portal. The Subscriptions section was moved and consolidated under the 'Install and more' menu to streamline the main dashboard view.
How can an IT administrator check which licenses are assigned to users?
Microsoft 365 administrators can view and manage all user licenses by logging into the Microsoft 365 admin center and navigating to the 'Billing' > 'Licenses' page, or by checking individual user profiles under 'Users' > 'Active users'.
Can I revert the My Account page to the old layout to see the Subscriptions tile?
Currently, Microsoft does not provide a built-in toggle to switch back to the classic layout. However, users are encouraged to submit feedback directly through the Microsoft 365 portal if they found the previous location more convenient.
