'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Find Your Microsoft 365 Purchase and Install the Subscription
Question details
The user needs to locate their recent Microsoft 365 purchase and download the installation files for their computer.
- Product
- Microsoft 365
- Device & OS
- PC or Mac
- Scenario
- Setting up Microsoft 365 after purchasing a new subscription or moving to a new computer.
- Observed behavior
- The user requires the correct official portal to view their subscription status and initiate the software download.
Make sure you have the exact email address and password for the Microsoft account that was used to purchase the subscription.
Locate and Install via Microsoft Account Services
The most direct method to find your purchase and install Microsoft 365 is through your official Microsoft account portal.
If you purchased Microsoft 365 directly from Microsoft, your subscription is automatically linked to your account. You do not need a product key to download or install the software.
Open your web browser and navigate to https://account.microsoft.com/services. Sign in using the Microsoft account associated with your purchase.
Once logged in, look for the 'Services & subscriptions' section. Your active Microsoft 365 subscription will be listed here.
Click the 'Install' button next to your Microsoft 365 subscription. Choose your preferred language and version (32-bit or 64-bit), then click 'Install' again to download the setup file.
Locate the downloaded file on your PC or Mac and double-click it to begin the installation process. Follow the on-screen prompts to finish setting up your Office apps.
Try WPS Office as a Free Alternative to Microsoft 365
If you are having trouble locating your Microsoft 365 subscription or prefer not to pay recurring annual fees, WPS Office offers a free, lightweight, and highly compatible alternative. It includes Writer, Spreadsheet, and Presentation tools with a familiar user interface.
- 1. Download the installer: Visit the official WPS Office website and download the free installation package for your PC or Mac.
- 2. Install WPS Office: Run the downloaded file and follow the quick setup wizard to install the software on your device.
- 3. Open your files instantly: Launch WPS Office and open your existing Word, Excel, or PowerPoint documents without worrying about format conversion or compatibility.
Frequently Asked Questions
What should I do if my Microsoft 365 subscription is not showing up?
Ensure you are logged in with the exact Microsoft account used for the purchase. If you have multiple accounts, check them all. If you bought from a third-party retailer, ensure you have redeemed your product key at setup.office.com.
Where do I find the product key for my Microsoft 365 purchase?
If you purchased directly from the Microsoft Store online, a product key isn't provided or needed; your subscription is automatically linked to your account. For third-party purchases, check your email receipt or the physical card for a 25-character key.
Can I install Microsoft 365 on both my Mac and PC?
Yes. A Microsoft 365 Personal or Family subscription allows you to install the Office apps on multiple devices across Windows, macOS, iOS, and Android using the same account.
