How to Find Your Shielded HTML Viewer License Key in Power BI
Question details
The user needs to locate their purchased Shielded HTML Viewer license key and name to remove the upgrade message in Power BI.
- Product
- Power BI
- Device & OS
- not provided
- Scenario
- Activating a purchased Power BI visual to remove the upgrade watermark.
- Observed behavior
- The license key and license name were not received after purchase, preventing the user from fully activating the visual.
Ensure you have access to the email inbox used during the purchase and have your order details ready.
Check Your Email and Spam Folders
Locate the automated email containing your license details sent immediately after purchase.
Log in to the email account you used to complete the purchase of the Shielded HTML Viewer.
Use the search bar to look for keywords such as 'Nova Silva', 'Shielded HTML Viewer', or 'License Key'.
Navigate to your Spam or Junk folder, as automated license delivery emails are sometimes filtered there.
Contact the Visual Creator (Nova Silva)
Reach out directly to Nova Silva support if the email cannot be found.
Contact the Purchasing Platform
Use the platform where the purchase was made to request a resend of your license.
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Frequently Asked Questions
Why am I seeing an 'Upgrade visual' message in Power BI?
This message appears when you are using a premium visual, like the Shielded HTML Viewer, without entering a valid license key. Activating the visual with your purchased key will remove this message.
Where do I enter my license key in Power BI?
Select the visual on your report canvas, go to the 'Format your visual' pane, and locate the 'License' section. Enter both your License Name and License Key exactly as they appear in your email.
How long does it usually take to receive a Power BI visual license key?
License keys are typically sent to your email instantly or within a few minutes of purchase. If you don't see it, be sure to check your spam or junk folder.
Can I use the Shielded HTML Viewer without a license key?
Yes, you can use the free version of the visual. However, you will continue to see the 'Upgrade visual' watermark until a valid premium license key is applied.
