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How to Fix a Revoked Microsoft Nonprofit Status and Expiring E1 Grant
Question details
The user needs to reinstate their Microsoft for Nonprofits eligibility and prevent their Microsoft 365 E1 grant from expiring after their nonprofit status was revoked.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- A nonprofit organization faces an expiring E1 grant due to a revoked nonprofit eligibility status and needs to appeal or fix the evaluation.
- Observed behavior
- The nonprofit status shows as revoked, the eligibility evaluation is negative, and the E1 grant is nearing expiration.
Gather your organization's official verification documents, tenant information, error messages, and any previous case or evaluation identifiers before contacting support.
Contact Support via Microsoft 365 Admin Center
The most direct way to resolve a revoked status is to have a tenant administrator open a service request with the nonprofit review team.
Because eligibility decisions require a specialized review, a standard support agent cannot instantly approve your status. You must submit a formal request along with your documentation.
Log in to the Microsoft 365 admin center (admin.microsoft.com) using your tenant administrator credentials.
Click on 'Show all' in the left-hand navigation menu, then select 'Support' to open the help pane.
Search for a relevant term such as 'Billing' or 'nonprofit eligibility', and choose the option to contact support.
Explain clearly that your nonprofit status was revoked and the E1 grant is expiring. Provide all requested verification information and case identifiers.
Submit a Request through Microsoft for Nonprofits
Use this method if you cannot access the admin center or need to appeal the eligibility evaluation directly through the nonprofit portal.
Try WPS Office While Resolving Your Subscription Issues
If your Microsoft 365 E1 grant expires before your nonprofit status is reinstated, you can continue your organization's daily work without interruption using WPS Office. It is a free, lightweight alternative that offers excellent compatibility with all major Microsoft formats.
- 1. Download the Software: Visit the official WPS Office website and download the free installation package for your operating system.
- 2. Open Your Existing Files: Launch WPS Office and directly open your existing .docx, .xlsx, and .pptx documents without losing any formatting.
- 3. Resume Your Work: Continue your organization's daily operations smoothly while waiting for your Microsoft nonprofit status appeal to be processed.
Frequently Asked Questions
How long does the Microsoft nonprofit eligibility review take?
Reviews typically take up to 20 business days depending on the volume of requests and the accuracy of the verification documents provided.
What documents are required to verify nonprofit status?
You generally need to provide your official tax-exemption certificate, a government-issued registration document, and evidence of your organization's mission and operations.
Will I lose my organization's data if the E1 grant expires?
While your subscription may become inactive, Microsoft usually retains your tenant data for 90 days. This grace period gives you time to either successfully renew the grant or migrate your data to another platform.
Can I purchase commercial licenses while my status is being reviewed?
Yes, you can purchase standard commercial licenses directly from the Microsoft 365 admin center to maintain service continuity while your nonprofit status appeal is pending.
