MFA & Verification Issues

How to Fix Identity Pass Error 100 Failed Device Verification on Android

Tauseeq Magsi Oct 1, 2026 869 views

Question details

Users need to resolve an issue where Identity Pass fails to verify their device, displaying an untrustworthy device error.

How to Fix Identity Pass Error 100: Failed Device Verification on Android

Product: Identity Pass
Device & OS: Android
Scenario: Attempting to authenticate or verify a device using the Identity Pass application for enterprise access.
Observed behavior: The application displays the message: 'Untrustworthy device. Failed device verification. Error Code 100', preventing the user from completing the authentication process.

Before you start

Ensure you have your device's exact make and model information handy, and connect to a stable Wi-Fi network with sufficient battery life before attempting a system update.

Solution 1Recommended

Update Your Device to Android 14 or Later

Updating your smartphone's operating system resolves compatibility issues, as Identity Pass requires Android 14 or newer to pass the security verification.

Error Code 100 typically occurs when the Identity Pass application is installed on a device running Android 13 or an older version. Modern enterprise security applications mandate the enhanced security protocols introduced in Android 14.

Open Device Settings

Unlock your Android phone, locate the gear icon on your home screen or app drawer, and tap on 'Settings'.

Navigate to System Updates

Scroll down and select 'System', then tap on 'System update' or 'Software update' (this may vary slightly depending on your phone manufacturer).

Download and Install Android 14

Tap 'Check for updates'. If an update for Android 14 (or later) is available, tap 'Download and install'. Wait for your device to reboot and finalize the update before launching Identity Pass again.

Update Your Device to Android 14 or Later

Verification Success: Once updated to Android 14, reopen Identity Pass and the device verification should complete automatically without triggering Error Code 100.

Solution 2

Switch to a Supported Android Enterprise Device

Use this solution if your current phone model is no longer supported by the manufacturer and cannot be upgraded to Android 14.

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Frequently Asked Questions

What does Error Code 100 mean in Identity Pass?

Error Code 100 indicates that the device has failed the app's security trustworthiness check. This is most commonly caused by the device running an outdated operating system (like Android 13 or older) that lacks the necessary enterprise security protocols.

Can I bypass the Android 14 requirement for Identity Pass?

No, you cannot bypass this requirement. Identity Pass relies on specific security features embedded within Android 14 or later to verify device integrity. Attempting to use the app on an older version will continually result in a failed verification.

How do I know if my specific phone model supports Identity Pass?

You can determine compatibility by checking if your phone is capable of running Android 14. Additionally, you can consult the official Android Enterprise Devices Directory online to see if your phone meets modern enterprise deployment standards.

Will resetting my Android 13 phone fix the Untrustworthy Device error?

No, a factory reset will not resolve Error 100 if the core operating system remains on Android 13. The only permanent solution is to upgrade the system OS to Android 14 or switch to a compatible phone.

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