How to Fix Intune MDM Enrollment Error 0x80180018
Question details
Users need to resolve service error 0x80180018 which occurs when attempting to enroll a device into mobile device management (MDM).
- Product
- Microsoft Intune
- Device & OS
- not provided
- Scenario
- Enrolling a new or existing device using the Intune MDM-only method.
- Observed behavior
- The device enrollment process fails and displays service error 0x80180018 due to missing required user licenses.
Ensure you have Global Administrator or Billing Administrator privileges in your Microsoft 365 tenant to view and modify user license assignments.
Assign an Intune or Enterprise Mobility + Security License
The primary cause of error 0x80180018 is a missing user license. Assigning the appropriate Intune license allows the user to successfully enroll their device.
Microsoft Intune requires every user enrolling a device to have a valid license that covers MDM services. This is typically included in standalone Intune licenses, Enterprise Mobility + Security (EMS) suites, or comprehensive Microsoft 365 plans.
Open your web browser, navigate to the Microsoft 365 admin center (admin.microsoft.com), and log in with your administrator credentials.
In the left-hand navigation pane, expand the 'Users' menu and click on 'Active users'.
Use the search bar to locate the user who is experiencing the 0x80180018 error, and click on their display name to open their properties panel.
In the user's properties panel, click on the 'Licenses and apps' tab (or choose 'Product licenses' and then 'Edit').
Scroll through the list of available licenses and check the box next to 'Intune' or 'Enterprise Mobility + Security'. Click 'Save changes' at the bottom of the pane.
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Frequently Asked Questions
Can a user enroll a device without an Intune license?
No, standard MDM enrollment requires the user to have a valid Intune or Enterprise Mobility + Security license assigned to their account. Without it, the enrollment will fail with an error like 0x80180018.
How long does it take for a newly assigned Intune license to take effect?
License assignments typically apply within a few minutes. However, in some instances, it can take up to 15-30 minutes for the permissions to fully sync and allow successful device enrollment.
What if the 0x80180018 error persists after assigning the correct license?
If the error continues, check your Intune MDM user scope settings in the Azure Active Directory (Entra ID) portal. Ensure that the 'MDM user scope' is set to 'Some' or 'All' and that the affected user is included in the allowed groups.
