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How to Fix Microsoft 365 GoDaddy Domain Verification and Redirect Issues
Question details
The user is unable to verify their domain or access the Microsoft 365 admin center because the system incorrectly redirects them to GoDaddy, even after GoDaddy-hosted emails were removed.
- Product
- Microsoft 365 Business Standard
- Device & OS
- not provided
- Scenario
- Attempting to verify a domain, access the Microsoft 365 admin center, or retrieve support requests after moving away from a GoDaddy-managed email service.
- Observed behavior
- The Microsoft 365 portal redirects the user to GoDaddy, locking them out of domain verification and admin access. The system still flags the domain as taken by a GoDaddy-managed tenant.
Do not delete any additional DNS records or user accounts right now, as this will not solve the backend tenant issue and may take your website or remaining email services offline.
Contact GoDaddy to Release the Reseller Tenant
GoDaddy must completely cancel and release your Microsoft 365 reseller subscription before Microsoft can verify the domain directly.
When you purchase Microsoft 365 through GoDaddy, they set up a federated (reseller-managed) tenant. Simply deleting your mailboxes does not remove the underlying Microsoft 365 tenant association. You must request GoDaddy to release the entire reseller subscription.
Call GoDaddy customer support and authenticate your account using your customer PIN.
Explicitly ask the representative to 'defederate' your Microsoft 365 tenant or completely cancel and release the reseller-managed subscription associated with your domain.
Once GoDaddy confirms the release, wait 24 to 48 hours for the changes to propagate through Microsoft's backend servers before attempting to verify the domain again.
Contact Microsoft Business Phone Support
If GoDaddy has released the tenant but Microsoft still shows the domain as taken, Microsoft backend support must manually intervene.
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Frequently Asked Questions
Why does Microsoft 365 redirect me to GoDaddy?
When you purchase Microsoft 365 through GoDaddy, they set up a federated (reseller-managed) tenant. Microsoft's login servers recognize this federation and automatically redirect you to GoDaddy's login portal until the federation is officially removed by the reseller.
Will deleting my GoDaddy emails fix the domain verification issue?
No, simply deleting mailboxes does not remove the underlying Microsoft 365 tenant association. You must request GoDaddy to release or cancel the entire reseller subscription before Microsoft will recognize the domain as available.
How can I access my Microsoft 365 admin center if I am locked out by GoDaddy?
You cannot access the direct Microsoft 365 admin center using a GoDaddy-federated account. The tenant must first be defederated by GoDaddy. If that fails, you need to contact Microsoft Data Protection phone support to recover admin access.
What information do I need when calling Microsoft Support for domain issues?
Be prepared to provide your domain name, tenant details (if known), any previous support request numbers, and proof of domain ownership, such as the ability to add a specific TXT record to your domain's DNS settings.
