Sign-in & Login Problems

How to Fix Microsoft Teams Signing Out with Global Secure Access

Maira Mehtab Sep 22, 2026 869 views

Question details

Users need to resolve an issue where Microsoft Teams automatically logs them out when using the Global Secure Access Microsoft traffic profile.

Product: Microsoft Teams, Global Secure Access
Device & OS: not provided
Scenario: Testing or using the Microsoft traffic profile for all apps via Global Secure Access.
Observed behavior: Microsoft Teams forces users to sign out unexpectedly after a period of inactivity or when the device is locked.

Before you start

Ensure you have Microsoft 365 Global Administrator credentials, as resolving this authentication policy issue requires tenant-level access and submitting a service request.

Solution 1Recommended

Collect Logs and Open a Microsoft Service Request

Because this issue involves complex interactions between Global Secure Access, device policies, and Microsoft 365 services, escalating to Microsoft Support is the required path for a resolution.

The unexpected sign-out behavior is typically triggered by a conflict involving account policies, Conditional Access, or service interactions specific to Global Secure Access. To pinpoint the exact policy causing the token drop, a Global Administrator must provide advanced diagnostic data to Microsoft.

Reproduce the Issue and Collect Teams Logs

Have the affected user lock their device or wait until inactivity triggers the sign-out. Once reproduced, press Ctrl + Alt + Shift + 1 (Windows) or Option + Command + Shift + 1 (Mac) to generate Teams diagnostic logs. Retrieve the files from the Downloads folder.

Log in to the Microsoft 365 Admin Center

Navigate to admin.microsoft.com and log in using an account with Global Administrator privileges.

Initiate a Support Request

Click on the 'Help & support' icon in the lower right corner of the admin center. Type a brief description of the Global Secure Access Teams sign-out issue and click 'Contact Support'.

Submit Diagnostic Data

Fill out the service request form, ensuring you mention that the issue occurs while testing the Microsoft traffic profile for all apps. Attach the Teams debug logs you collected earlier and submit the ticket.

Additional Diagnostics: Microsoft Support may request further diagnostic data, including Azure AD sign-in logs or specific network traces, to fully analyze the Global Secure Access interaction.

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Frequently Asked Questions

Why does Global Secure Access cause Teams to sign out?

Global Secure Access routes Microsoft 365 traffic through specialized security profiles. If Conditional Access policies, session timeouts, or token lifetimes are misconfigured, the service may incorrectly invalidate the Teams session during inactivity, forcing a sign-out.

Can I temporarily bypass this issue without Microsoft Support?

Yes, a network administrator can temporarily exclude Microsoft Teams traffic from the Global Secure Access Microsoft traffic profile to prevent the sign-outs while awaiting a permanent fix from Microsoft Support.

Do I need admin rights to fix this Teams issue?

Yes. Resolving policy-level interactions between Teams and Global Secure Access requires a Microsoft 365 Global Administrator to check tenant settings, review Azure AD sign-in logs, and contact Microsoft Support.

Where are Microsoft Teams diagnostic logs saved?

When you generate debug logs using the keyboard shortcut (Ctrl+Alt+Shift+1), Teams automatically saves a zip file containing the diagnostic logs directly into your computer's Downloads folder.

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