How to Fix Microsoft To Do Redirecting to a Previous Employer's Account
Question details
The user is unable to log into Microsoft To Do because the web browser automatically redirects to the sign-in portal of a former employer's Microsoft account.
- Product
- Microsoft To Do
- Device & OS
- not provided
- Scenario
- Attempting to sign in to Microsoft To Do with a new work or personal account on a web browser.
- Observed behavior
- Instead of showing the standard Microsoft sign-in page, the browser uses retained credentials or tokens to redirect the user to a previous employer's login page.
Ensure you know your current Microsoft account email and password, as clearing browser data will sign you out of other active web sessions.
Clear Browser Cache, Cookies, and Saved Credentials
Clearing outdated cookies and cached authentication tokens in your browser removes the old employer's login data, allowing you to sign in normally.
Browsers like Google Chrome often save authentication tokens to keep you logged in. If an old token from a previous employer is still active, the browser will continuously route you to their specific Microsoft 365 login environment.
Open Google Chrome, click the three-dot menu in the top right, and select 'New Incognito window'. Navigate to Microsoft To Do. If it loads correctly, the issue is confirmed as a cache problem.
Close the Incognito window and return to standard Chrome. Press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Backspace (Mac) to open the 'Clear browsing data' menu.
Set the Time range to 'All time'. Check the boxes for 'Cookies and other site data' and 'Cached images and files'.
Click the 'Clear data' button. Once finished, completely close and reopen Chrome, then navigate to todo.microsoft.com to sign in with your new account.
Use an Alternative Web Browser
Using a completely different browser bypasses the cached data that is causing the redirect issue.
Verify the URL is Not a Shared Link
Ensure the link you are clicking isn't tied directly to the previous employer's organization.
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Frequently Asked Questions
Why does Microsoft To Do keep redirecting me to an old work account?
This happens because your browser has saved old cookies or authentication tokens associated with your previous employer's Microsoft 365 environment. When you try to log in, the browser uses these old tokens automatically.
How can I quickly test if my login issue is caused by the browser cache?
Open a private browsing window, such as Chrome Incognito or Safari Private Window, and try logging in. If the login works perfectly in private mode, it confirms that your standard browser cache needs to be cleared.
Will clearing my browser cache delete my Microsoft To Do lists?
No. Clearing your browser cache only removes local temporary files and saved login sessions on your device. Your To Do lists are safely stored on Microsoft's cloud servers and will sync back as soon as you log in with your correct account.
What should I do if clearing cookies doesn't stop the redirect?
Check the specific URL you are using to access Microsoft To Do. If you are clicking an old bookmark or a shared list link generated by your former employer, it will force a redirect to their organization. Manually type todo.microsoft.com instead.
