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How to Fix Microsoft Teams Opening a Previous Employer's Login Page
Question details
The user needs to stop Microsoft Teams from automatically redirecting to a former employer's sign-in page so they can log in with a new employer's account.
- Product
- Microsoft Teams
- Device & OS
- Windows
- Scenario
- Setting up Microsoft Teams for a new employer on a laptop that was previously used for a different organization.
- Observed behavior
- Microsoft Teams repeatedly opens the former employer's sign-in page due to cached organizational data, even though Microsoft 365 and Outlook work correctly with the new account.
Ensure you have your new employer's login credentials readily available and completely close all Microsoft Office applications before attempting to clear your account cache.
Remove Former Account from Windows Settings and Credential Manager
Disconnecting the old organizational account from Windows settings and deleting saved credentials prevents Teams from pulling outdated login information.
Windows often uses Single Sign-On (SSO) to seamlessly log you into Microsoft applications. If your previous employer's account is still linked to your device, Teams will prioritize it during the launch sequence.
Open Windows Settings, navigate to 'Accounts', and select 'Access work or school'. Find your former employer's account, click on it, and select 'Disconnect'.
Search for 'Credential Manager' in the Windows Start menu and open it. Click on 'Windows Credentials' and remove any saved passwords or entries related to Microsoft Office or Teams.
Press Windows Key + R, type '%appdata%\Microsoft\Teams' in the Run dialog, and press Enter. Delete all files and folders in this directory to completely clear the local app cache.
Restart your computer to ensure all background processes recognize the changes. Launch Microsoft Teams and sign in using your new employer's credentials.
Clear Browser Cache and Cookies
If you are using the Microsoft Teams web application or if the desktop app relies on web-based authentication tokens, clearing your browser data can resolve the redirect loop.
Avoid Login Loops with WPS Office
Tired of complicated account management, cached credentials, and login redirects disrupting your workflow? WPS Office provides a streamlined, local-first alternative for all your document needs without the hassle of forced organizational sign-ins.
- 1. Download the installer: Visit the official WPS Office website and download the free installation package for your device.
- 2. Install the software: Run the downloaded file and follow the straightforward on-screen instructions to complete the setup.
- 3. Open and edit files locally: Launch WPS Office to immediately begin creating, opening, and editing your documents without complex sign-in requirements.
Frequently Asked Questions
Why does Microsoft Teams remember my old employer's login?
Microsoft Teams integrates deeply with Windows Single Sign-On (SSO). If your old organizational account is still listed in the 'Access work or school' settings or saved in the Windows Credential Manager, Teams will automatically attempt to use it to log you in.
Will clearing the Microsoft Teams cache delete my messages or files?
No. Clearing the Teams cache only removes temporary background files used to load the app quickly and store login tokens. Your chats, channels, and files are saved securely on Microsoft's servers and will sync normally once you successfully sign in.
How can I tell if the login redirect is just a web browser issue?
You can isolate the issue by opening a private or incognito browsing window and going to the Teams web app. If you are able to sign in successfully with your new employer's account in private mode, the problem is caused by outdated cookies and cache in your standard browser.
