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How to Fix Missing Level 2 Credits in Microsoft for Startups Founders Hub
Question details
The user cannot access Level 1 or Level 2 credits in Microsoft for Startups Founders Hub despite completing the required tasks, and the portal displays an expiration message for earlier benefits.
- Product
- Microsoft for Startups Founders Hub
- Device & OS
- not provided
- Scenario
- Checking or redeeming startup credits after completing Level 2 requirements.
- Observed behavior
- Level 2 credits are missing, Level 1 credits are inaccessible, and the portal shows earlier benefits as expired.
Ensure you have logged into the Founders Hub portal with the exact Microsoft account associated with your startup organization and have proof of your completed Level 2 tasks.
Wait for System Processing and Verify Status
Benefit upgrades may take several days to process after you complete the required tasks.
The Founders Hub system does not always update instantly. When you complete a task to unlock the next level, there is often a processing delay before the credits are reflected in your dashboard.
Navigate to the Microsoft for Startups Founders Hub portal and log in using your authorized startup account.
Go to the 'Benefits' or 'Tasks' section to verify if the system has marked your Level 2 requirements as completely fulfilled.
Wait up to 3 to 5 business days for the system to process the upgrade and issue the new credits to your account.
Contact Microsoft for Startups Support
If the processing period has passed and credits are still missing or showing as expired, you will need to open a support ticket.
Empower Your Startup with WPS Office
While you wait for your Microsoft for Startups credits to process, keep your business moving with WPS Office. It is a free, lightweight, and highly compatible alternative to Microsoft Office, perfect for startups looking to optimize their software expenses.
- 1. Download the Installer: Visit the official WPS Office website and download the free installer for your operating system.
- 2. Install the Software: Run the setup file and follow the on-screen instructions to complete the installation.
- 3. Start Creating: Open WPS Office and instantly begin drafting business plans, financial models, or pitch decks.
Frequently Asked Questions
How long does it take for Founders Hub to process Level 2 tasks?
It typically takes a few business days for the system to verify completed requirements and unlock the next level of credits. If it takes longer than a week, you should contact their support.
Why does my Founders Hub portal say earlier benefits expired?
Credits in the Founders Hub often have strict expiration dates. If you do not meet the next level's requirements before the deadline, your current tier's benefits may expire automatically.
What information do I need to provide to Founders Hub support?
When contacting support, you should include your organization ID, a clear description of the tasks you completed, the dates of completion, and screenshots of any error or expiration messages on your portal.
