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How to Fix Missing SMS Text Options in Microsoft Bookings
Question details
Users are unable to find or enable SMS reminder and customer phone-number options in Microsoft Bookings, even when SMS notifications are enabled at the organizational level.
- Product
- Microsoft Bookings
- Device & OS
- not provided
- Scenario
- Setting up customer SMS reminders and notifications for scheduled appointments.
- Observed behavior
- The SMS text message options and customer phone-number fields do not appear in the Microsoft Bookings service settings.
Ensure you have administrator access to your Microsoft 365 tenant, as resolving this issue requires verifying organization-wide licensing and billing settings.
Verify Microsoft Teams Premium License Assignment
Microsoft recently made SMS notifications in Bookings a premium feature, which means it now strictly requires a Microsoft Teams Premium license.
If the SMS option has suddenly disappeared, it is highly likely that your organization does not have the required add-on license. Standard Microsoft 365 Business or Enterprise licenses no longer cover native SMS notifications in Bookings.
Log in to the Microsoft 365 admin center using your administrator credentials.
Go to the 'Billing' section in the left-hand navigation menu and select 'Licenses'.
Verify if 'Microsoft Teams Premium' is listed among your active subscriptions and ensure it is assigned to the staff members who are managing the Bookings.
Reconfigure Service Notification Settings
If the license is present but the option is still missing, ensure that SMS options are explicitly enabled for the specific service being booked.
Use Power Automate for Custom SMS Integration
If you do not wish to purchase a Teams Premium license, you can integrate third-party SMS providers using Microsoft Power Automate.
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Frequently Asked Questions
Where is the Services tab located in Microsoft Bookings?
The Services tab is located in the left-hand navigation menu of the Microsoft Bookings web interface. If you do not see it, ensure you have the correct Administrator or Scheduler permissions for that specific Booking calendar, as viewers or guests cannot access this tab.
Why do SMS notifications require a Teams Premium license now?
Microsoft transitioned SMS notifications in Bookings to be part of the advanced communication features included in the Microsoft Teams Premium add-on. Standard Microsoft 365 Business or Enterprise licenses no longer cover native SMS capabilities.
Can I use third-party tools like Twilio for Bookings SMS?
Yes. If the native SMS feature is unavailable to you, you can use Microsoft Power Automate to create a custom workflow that triggers SMS notifications via third-party providers like Twilio or Azure Communication Services whenever a new booking is made.
