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How to Fix OneDrive Storage Not Showing 1 TB on Family Plan
Question details
User joined a Microsoft 365 Family plan, but their OneDrive storage has not been upgraded to the expected 1 TB capacity.
- Product
- Microsoft OneDrive
- Device & OS
- not provided
- Scenario
- Checking OneDrive storage quota after accepting an invitation to join a Microsoft 365 Family subscription.
- Observed behavior
- The OneDrive storage capacity remains at the previous free or lower limit and does not reflect the 1 TB Family plan quota.
Verify that the primary Microsoft 365 Family account holder has successfully shared the subscription with your correct Microsoft account email address, and ensure you have formally accepted the sharing invitation via email.
Wait 24 Hours and Re-sign Into OneDrive
Microsoft's servers may require a brief period to provision the upgraded storage space to your newly linked account.
It is completely normal for cloud storage upgrades to experience a slight delay. Storage capacity changes can take up to 24 hours to fully sync across Microsoft's regional servers.
Wait at least 24 hours after successfully accepting the Microsoft 365 Family invitation before expecting the storage change.
Click on the OneDrive cloud icon in your system tray or taskbar, navigate to Settings > Account, and select 'Unlink this PC'. Alternatively, sign out of the OneDrive web interface.
Log back into the OneDrive application or website using the Microsoft account associated with the Family subscription to refresh your connection.
Right-click the OneDrive icon again, go to Settings, and check the Account tab to see if your total storage now successfully displays 1 TB.
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Frequently Asked Questions
Why did my OneDrive storage suddenly drop from 1 TB back to 5 GB?
This typically happens if the Microsoft 365 Family subscription expires, the subscription payment fails, or if the primary account holder removes your Microsoft account from the Family sharing plan.
Can I pool or combine OneDrive storage among Family plan members?
No, Microsoft 365 Family provides exactly 1 TB of individual, private OneDrive storage per person for up to 6 people. You cannot combine unused storage limits from one family member with another.
How can I check my exact OneDrive storage usage and limits?
Log into the OneDrive website via your browser, click on the Settings gear icon in the top right, select Options, and then click Manage Storage. Here you will view a precise breakdown of your used and available storage.
