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How to Fix Remote Desktop License Errors in Microsoft Admin Center
Question details
The user needs to resolve an error preventing them from viewing Remote Desktop license details and product keys in the Microsoft admin center.
- Product
- Microsoft Admin Center
- Device & OS
- not provided
- Scenario
- Attempting to access and manage Remote Desktop licenses or activation information.
- Observed behavior
- An error message stating 'Something failed on our end' appears, blocking the display of license details and product keys.
Ensure you are logged in with an account that has Global Administrator or Billing Administrator privileges, as standard users cannot view or manage licensing details.
Verify Service Health and Clear Browser Cache
Since this error is often caused by temporary Microsoft server disruptions or corrupted browser data, checking the service status and clearing cache is the quickest first step.
Microsoft services occasionally experience temporary sync issues or outages that trigger the 'Something failed on our end' error. Checking the health dashboard will save you time before attempting further troubleshooting.
Log into the Microsoft 365 admin center and navigate to Health > Service health to see if there are any active incidents related to licensing or billing.
Open your browser settings, clear your temporary internet files (cache and cookies), and restart the browser.
Open a Private or Incognito window in your browser and attempt to access the Remote Desktop license details again to bypass any persistent local data conflicts.
Contact Microsoft Support via the Admin Center
If no service outages are reported and clearing your cache does not work, you will need to open a direct support ticket to resolve the backend sync issue.
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Frequently Asked Questions
Why am I getting the 'Something failed on our end' error in the admin center?
This error usually indicates a temporary server-side issue on Microsoft's end, a synchronization delay with your specific account, or a conflict with corrupted browser cache data preventing the page from loading.
Where can I find Remote Desktop product keys once the error is fixed?
Once the admin center is functioning properly, you can locate your product keys by navigating to Billing > Your products, and then selecting your specific Remote Desktop subscription.
Do I need special permissions to view license details?
Yes. You must be assigned either the Global Administrator or Billing Administrator role within your organization's Microsoft 365 tenant to view and manage license details and product keys.
