Sign-in & Login Problems

How to Fix Repeated Sign-Out Issues in Office, Teams, and OneDrive

Maira Mehtab Oct 10, 2026 869 views

Question details

The user is experiencing repeated, unexpected sign-outs from multiple Microsoft applications (Word, Excel, Outlook, Teams, OneDrive) requiring constant AD FS re-authentication.

How to Fix Repeated Sign-Out Issues in Office, Teams, and OneDrive

Product: Microsoft 365
Device & OS: not provided
Scenario: Attempting to stay logged into Microsoft 365 desktop and web applications without being frequently disconnected.
Observed behavior: Applications repeatedly sign the user out, prompting frequent AD FS single sign-on authentication requests.

Before you start

Verify if other colleagues in your organization are experiencing the same frequent sign-out behavior, as this helps determine if it is a localized computer issue or a company-wide tenant problem.

Solution 1Recommended

Contact Your Microsoft 365 Administrator

Since repeated sign-outs followed by AD FS authentication indicate a tenant-level configuration issue, you must escalate this to your IT department or administrator.

Repeated AD FS login loops usually mean the authentication token is dropping or failing to renew automatically on Microsoft's end. End-users do not have the permissions required to alter these tenant-wide security settings.

Gather Error Details

Note the exact time the sign-outs occur and take screenshots of any specific error codes that appear during the AD FS authentication loop.

Report to IT Support

Contact your organization's IT helpdesk or Microsoft 365 administrator, explaining that you are being repeatedly signed out of Word, Teams, and OneDrive.

Admin Action: Review Authentication Logs

Request the administrator to review the AD FS, single sign-on, authentication, and tenant configuration logs in the Microsoft 365 Admin Center.

Admin Action: Open a Support Request

If the administrator cannot resolve the SSO configuration using Microsoft's Remote Connectivity Analyzer, they should open an official support ticket via the Microsoft 365 admin center.

Contact Your Microsoft 365 Administrator

Diagnostic Tools: Administrators can utilize the Microsoft Remote Connectivity Analyzer and AD FS troubleshooting documentation to quickly identify broken trust relationships or token issues.

Solution 2

Clear Local Windows Credentials

Clearing local Windows credentials can occasionally resolve corrupted local login states before you escalate the issue to your IT administrator.

Free Microsoft Office alternative

Switch to WPS Office for a Hassle-Free Offline Experience

Tired of relying on cloud connections and complex Microsoft 365 tenant authentications? WPS Office offers a lightweight, highly compatible alternative that lets you work seamlessly offline without frustrating sign-out loops.

1. Download the Installer: Visit the official WPS Office website and download the free installation package for your operating system.
2. Install WPS Office: Run the downloaded file and follow the on-screen instructions to quickly set up the software.
3. Edit Files Offline: Open WPS Office and instantly start editing your existing Word, Excel, or PowerPoint files locally without complex login loops.

No forced constant cloud sign-ins required to edit your local documents.Fully compatible with Microsoft Office formats including .docx, .xlsx, and .pptx.Lightweight installation with an intuitive, familiar tabbed user interface.Includes a powerful suite of Writer, Spreadsheet, Presentation, and PDF tools in one app.

microsoft office alternative - wps office

Frequently Asked Questions

Why does Microsoft Office keep asking me to sign in every day?

This is often caused by a misconfiguration in your organization's AD FS (Active Directory Federation Services) or single sign-on (SSO) settings, forcing your authentication token to expire prematurely.

Can I fix the Microsoft 365 sign-out loop myself?

If clearing your local Windows Credentials and Office cache does not work, you likely cannot fix it yourself. It requires your Microsoft 365 administrator to adjust tenant-level authentication logs and SSO settings.

What is AD FS authentication in Microsoft 365?

Active Directory Federation Services (AD FS) is a feature that allows users to use single sign-on (SSO) to authenticate to Microsoft 365 using their existing corporate network credentials.

How can my IT admin diagnose the SSO configuration issue?

Your administrator can use Microsoft's Remote Connectivity Analyzer and review tenant authentication logs in the Microsoft 365 admin center to pinpoint the exact cause of the token drops.

Login & Account Issues