How to Fix School Microsoft 365 Account Sign-in Loop and Check OneDrive Storage
Question details
The user is unable to sign into the Microsoft 365 desktop app due to a recurring account selection prompt and wants to verify their OneDrive storage capacity.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Attempting to sign in to the desktop Office app using a school-provided email address and trying to confirm if the subscription includes 1 TB of OneDrive storage.
- Observed behavior
- The desktop application repeatedly asks the user to choose an account, creating a sign-in loop. The user is also unsure of their assigned OneDrive storage limit.
Ensure you have a stable internet connection and have your exact school-provided email address and password ready for testing.
Test Account Access via Office.com in Private Browsing
Use a private browser window to bypass local cached credentials and verify if your school account is active and functioning correctly.
Sign-in loops on the desktop application are often caused by conflicting local credentials. Testing your login on the web helps isolate whether the problem is with the desktop app or the account itself.
Launch your preferred web browser and open a private or incognito window (e.g., press Ctrl+Shift+N in Google Chrome or Ctrl+Shift+P in Edge/Firefox).
Go to Office.com and click on the 'Sign in' button located in the center or top right of the page.
Type in your school-provided email address and password to attempt logging in.
If you sign in successfully, open the OneDrive web app from the app launcher (waffle icon). Look at the bottom left corner of the OneDrive page to view your allocated storage capacity.
Contact Your School's IT Administrator
If web sign-in fails, your account may not be properly provisioned by the school, requiring administrator intervention.
Try WPS Office for a Free, Hassle-Free Desktop Experience
If you're locked out of your school Microsoft 365 desktop apps due to sign-in loops, WPS Office provides a lightweight, free alternative. It allows you to continue writing your papers and completing assignments without dealing with complex account activation issues.
- 1. Download WPS Office: Visit the official WPS website to download the free installation package for your device.
- 2. Install the Software: Run the installer and follow the on-screen prompts to set up WPS Office on your computer.
- 3. Open Your School Files: Simply drag and drop your existing Microsoft Word, Excel, or PowerPoint assignments into WPS Office to resume your work.
Frequently Asked Questions
Does a school Microsoft 365 account automatically come with 1 TB of OneDrive storage?
Not necessarily. While many educational licenses include 1 TB of storage, the exact capacity is determined by your school's specific subscription plan and the limits configured by your IT administrator.
Why does the Office desktop app keep asking me which account to use?
This sign-in loop usually happens when corrupted or conflicting credentials are saved on your device. Clearing your Windows Credentials Manager or signing in via a private browser window often helps isolate or resolve the issue.
Do I need a separate activation key for my school OneDrive account?
No additional activation is required. Simply signing in to your Microsoft Office account with your valid school credentials will automatically grant you access to both the Office applications and your allocated OneDrive storage.
