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How to Fix Shared Microsoft Bookings Link Not Working for Everyone
Question details
Users are unable to open a shared Microsoft Bookings page that is restricted to people within the organization.
- Product
- Microsoft Bookings
- Device & OS
- not provided
- Scenario
- Attempting to access a shared Microsoft Bookings link with organizational restrictions in place.
- Observed behavior
- Certain users receive an access error when clicking the shared link, usually due to incorrect Microsoft account sign-ins or insufficient viewing permissions.
Ensure that the users trying to access the booking page have active Microsoft 365 accounts provided by your specific organization.
Use a Private Browser Window and the Correct Account
Bypass account conflicts by opening the link in a private browser window and signing in with the correct organizational credentials.
Often, users are logged into multiple Microsoft accounts (personal and work) in their browser. This causes a conflict when accessing organizational-restricted links.
Copy the shared Microsoft Bookings link that you received.
Launch a new Incognito or InPrivate window in your web browser (e.g., press Ctrl+Shift+N in Chrome or Ctrl+Shift+P in Edge).
Paste the copied link into the address bar and press Enter.
When prompted, sign in exclusively with your Microsoft 365 organizational account.
Verify Booking Page Access Permissions
Check the Bookings page settings to ensure it is configured to allow the specific users or the entire organization.
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Frequently Asked Questions
Why do external clients get an error on my Bookings page?
If your booking page is set to 'Require a Microsoft 365 account from my organization to book', external clients will be blocked. You need to disable this setting in the Booking page access control options to allow public bookings.
Can a user access a restricted Bookings page with a personal Microsoft account?
No, if the page is restricted to the organization, users must sign in with their organizational (work or school) Microsoft 365 account. Personal accounts will result in an access error.
How do I clear my browser cache to fix Microsoft Bookings login issues?
Go to your browser settings, find the privacy or history section, and choose to clear browsing data. Select 'Cookies and other site data' to remove old Microsoft login tokens that might be causing conflicts.
