MFA & Verification Issues

How to Fix Windows Hello PIN Setup Fails After Password Sign-In

Natalie Taylor Oct 10, 2026 869 views

Question details

The user is stuck on the Windows login screen due to a forced Windows Hello PIN setup that continuously fails and loops back to the login screen.

How to Fix Windows Hello PIN Setup Fails After Password Sign-In

Product: Windows OS
Device & OS: Windows
Scenario: Attempting to log into a Windows computer but getting trapped in an endless loop where skipping or retrying a failed PIN setup returns the user to the start.
Observed behavior: Windows repeatedly demands the creation of a Windows Hello PIN, but the setup process fails. Both retrying and skipping the process simply send the user back to the initial login screen.

Before you start

Ensure your computer is connected to a stable internet network, as resetting your Microsoft account PIN or verifying your password may require an active connection.

Solution 1Recommended

Bypass PIN Setup Using Password Sign-in

Use the traditional password sign-in method to bypass the broken PIN setup screen, then manage your PIN settings once logged into Windows.

Windows allows you to switch your authentication method directly from the lock screen. By bypassing the PIN requirement, you can access your desktop and resolve the underlying account issue from the system settings.

Select Sign-in options

On the Windows login screen, look below the PIN entry field and click on 'Sign-in options'.

Switch to Password

Click the Password icon (usually represented by a key symbol) to switch your authentication method, then enter your Microsoft account or local account password to log in.

Reset a forgotten PIN

If you cannot bypass it and a PIN was previously configured, click 'I forgot my PIN' on the login screen and follow the Microsoft account verification prompts to reset it.

Manage PIN in Settings

After successfully logging into the desktop, go to Start > Settings > Accounts > Sign-in options to properly remove, add, or reset your Windows Hello PIN.

Sign-in Successful: Once you successfully log in using your password, setting up a new PIN from the Settings menu usually resolves the looping issue.

Solution 2

Disable Windows Safe Boot

Turn off Safe Boot if your computer is starting in Safe Mode, which can interfere with Windows Hello services and cause PIN setup failures.

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Frequently Asked Questions

Why does Windows force me to set up a Hello PIN?

Microsoft encourages using a Windows Hello PIN because it is tied directly to your device's hardware (usually a TPM chip), making it more secure against remote hacking attempts than a standard password.

What should I do if the 'Sign-in options' button is missing from my login screen?

If the button is missing, restart your PC and boot into the Windows Recovery Environment by holding the Shift key while clicking Restart. From there, you can attempt a System Restore or boot into Safe Mode with Networking.

Can I permanently stop Windows from asking for a PIN?

Yes. Once you log in, go to Settings > Accounts > Sign-in options. Turn off the toggle for 'For improved security, only allow Windows Hello sign-in for Microsoft accounts on this device', and you will be able to remove the PIN completely.

Login & Account Issues