'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Get a Refund for Unused Months of Microsoft 365 Personal
Question details
The user was automatically charged for an annual Microsoft 365 Personal subscription and wants to cancel the service to receive a refund for the remaining unused months.
- Product
- Microsoft 365 Personal
- Device & OS
- not provided
- Scenario
- Canceling an auto-renewed annual subscription and requesting a prorated refund.
- Observed behavior
- The user needs to navigate the Microsoft account billing settings to terminate the active subscription and process an eligible refund for the unused time.
Make sure you have the email address and password for the Microsoft account that was originally used to purchase the Microsoft 365 subscription.
Cancel Subscription and Request Refund via Microsoft Account Billing
Use the official Microsoft account management portal to cancel your subscription and trigger any eligible prorated refund.
Microsoft's refund policy generally allows for a prorated refund if you cancel an annual subscription within a certain timeframe or depending on your region's specific consumer laws. The exact refund eligibility will be calculated automatically when you initiate the cancellation process.
Navigate to the official Microsoft account billing page (account.microsoft.com/services) and sign in with the account tied to your subscription.
Find 'Microsoft 365 Personal' under the 'Services & subscriptions' section and click on the 'Manage' button next to it.
Click on 'Cancel subscription' or 'Upgrade or cancel'. Follow the on-screen prompts to confirm.
During the cancellation steps, if your account is eligible for a refund for the unused months, you will see an option to 'Cancel now and get a refund'. Select this option to process your request.
Switch to WPS Office to Save on Subscription Costs
Avoid expensive automatic renewals by switching to WPS Office. It provides a lightweight, highly compatible, and free alternative to Microsoft 365 for all your document creation and editing needs.
- 1. Download WPS Office: Visit the official WPS website and download the free installation package for your operating system.
- 2. Install the Software: Run the installer and follow the on-screen instructions to complete the setup process in minutes.
- 3. Open Your Documents: Launch WPS Office and open your existing Word, Excel, or PowerPoint files without losing any formatting.
Frequently Asked Questions
Can I get a prorated refund if I cancel Microsoft 365 early?
Yes, Microsoft often provides prorated refunds for annual subscriptions depending on when you cancel and your local laws. The exact amount is calculated during the cancellation process in your Microsoft account dashboard.
How long does a Microsoft refund take to process?
Once your cancellation and refund request is approved, it usually takes 3 to 5 business days for the funds to be credited back to your original credit card or payment method.
What happens to my OneDrive files if I cancel my Microsoft 365 subscription?
Your OneDrive storage limit will revert to the free 5GB tier. If you are using more than 5GB, you will be able to view and download your files, but you will not be able to upload new files until you free up space.
Will I still have access to Office apps after canceling?
If you choose to cancel immediately for a refund, your access to premium Microsoft 365 desktop apps will end right away. If you simply turn off recurring billing, you will keep access until the current subscription period expires.
