How to Identify and Refund an Unknown Microsoft Pro Annual Subscription
Question details
The user needs help identifying an unfamiliar annual subscription charge on their Microsoft account and wants to know how to cancel it or request a refund.
- Product
- Microsoft Account Billing
- Device & OS
- not provided
- Scenario
- Reviewing financial statements and noticing an unexpected subscription charge, often around $58.99, billed by Microsoft.
- Observed behavior
- An unrecognized charge labeled as a 'Pro Annual Subscription' appears on the account. This charge is frequently tied to a third-party application, such as Drawboard PDF Pro, purchased through the Microsoft Store.
Ensure you have your Microsoft account login credentials and the exact transaction details, such as the date and amount charged, ready before checking your account or contacting support.
Identify the Charge via Microsoft Order History
Check your Microsoft account's billing records to see if the subscription is tied to a specific third-party app, such as Drawboard PDF Pro.
Many unknown Microsoft charges are actually for third-party applications purchased via the Microsoft Store. Since these apps bill through Microsoft, the charge description on your bank statement might not mention the specific app name.
Navigate to the official Microsoft Account website and log in using the credentials associated with the charged account.
Click on the 'Payment & billing' tab found in the top navigation menu.
Select 'Order history' to view all recent transactions. Look for an annual subscription matching the exact date and amount of the unfamiliar charge.
Contact Microsoft Support for Cancellation and Refund
Since community forums cannot access personal billing information, you must contact official Microsoft Support directly to cancel the subscription and request a refund.
Switch to WPS Office to Avoid Expensive Subscriptions
If you are tired of confusing and expensive annual software subscriptions, WPS Office offers a free, lightweight, and powerful alternative. Easily manage Word, Excel, PowerPoint, and PDF files in one application without worrying about hidden third-party fees.
- 1. Visit the WPS Office Website: Go to the official WPS Office website to access the latest free version.
- 2. Download the Installer: Click the 'Free Download' button to download the installer for your specific operating system.
- 3. Install and Edit: Run the setup file to install WPS Office, open the application, and start editing your Office and PDF documents immediately.
Frequently Asked Questions
Can Microsoft Community moderators refund my subscription?
No, community moderators do not have access to user billing or account information. You must contact Microsoft Support directly through their official support page to process any cancellations or refunds.
Why does my bank statement just say 'Microsoft Subscription' instead of the app name?
When you purchase a third-party application or its premium subscription through the Microsoft Store, the billing is handled by Microsoft. Consequently, the charge on your bank statement reflects Microsoft as the merchant rather than the specific app developer.
How long does a Microsoft refund usually take to process?
Once a refund request is approved by Microsoft Support, it typically takes 3 to 5 business days for the funds to appear on your original payment method, depending on your bank's processing times.
What is the Drawboard PDF Pro subscription?
Drawboard PDF is a popular third-party PDF markup and editing application available in the Microsoft Store. The Pro version requires an annual subscription, which is a common source of unfamiliar charges if users forget to cancel a free trial.
