License & Subscription Issues

How to Identify and Resolve an Unexpected AUD 139 Microsoft 365 Charge

Emma Brown Oct 10, 2026 868 views

Question details

The user needs to identify the source of an unexpected AUD 139 charge on their bank statement, which is suspected to be related to a Microsoft 365, Xbox, or OneDrive subscription.

How to Identify and Resolve an Unexpected AUD 139 Microsoft 365 Charge

Product: Microsoft 365
Device & OS: not provided
Scenario: Reviewing bank statements to investigate an unknown or forgotten subscription charge from Microsoft.
Observed behavior: An unrecognized charge of AUD 139 appears on the user's bank or credit card statement from a merchant associated with Microsoft.

Before you start

Gather your recent bank or credit card statements to check the exact merchant description, and ensure you have the login credentials for all Microsoft accounts used by your household.

Solution 1Recommended

Review Your Microsoft Account Billing History

Log in to your Microsoft account to verify if the charge originates from an active subscription or recent purchase linked to your profile.

The most common reason for an unexpected AUD 139 charge is an automatic annual renewal for a Microsoft 365 Personal or Family subscription. Checking your order history is the fastest way to confirm this.

Visit the Microsoft Billing Page

Open your web browser and navigate to the official Microsoft Account Billing page at account.microsoft.com/billing/orders.

Sign In to Your Account

Check Order History

Review your recent orders and subscriptions for any charges matching the AUD 139 amount. If you have family members who use your payment method, repeat this process for their accounts as well.

Review Your Microsoft Account Billing History

Common Billing Descriptions: Legitimate Microsoft charges typically appear on bank statements as MICROSOFT*XBOX, MICROSOFT*STORE, MICROSOFT*OFFICE 365, MSbill.info, or bill.ms.net.

Solution 2

Search Your Emails for Purchase Confirmations

If the charge is not visible in your primary Microsoft account, searching your email inboxes can help locate the digital receipt and identify which account made the purchase.

Solution 3

Contact Your Bank or Microsoft Support

If you cannot identify the charge or suspect it is fraudulent, you will need to escalate the issue to your bank or Microsoft's billing support team.

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Frequently Asked Questions

Why did Microsoft charge me AUD 139?

An AUD 139 charge is typically the annual renewal fee for a Microsoft 365 Personal or Family subscription. It could also represent a combined purchase of software, Xbox games, or OneDrive cloud storage space.

Can I get a refund for an unexpected Microsoft 365 subscription renewal?

Yes, you can often get a refund if you cancel the subscription shortly after the unexpected renewal. Visit the Microsoft account services page, select your subscription, click 'Cancel subscription', and follow the prompts to request a prorated or full refund if eligible.

What if the merchant name on my bank statement does not mention Microsoft?

If the description on your bank statement does not match standard identifiers like MICROSOFT*OFFICE, MSbill.info, or bill.ms.net, the charge is likely not from Microsoft. You should contact your bank immediately to dispute the charge and secure your account.

How do I stop Microsoft 365 from charging me automatically next year?

To prevent future unexpected charges, log in to your Microsoft account, navigate to 'Services & subscriptions', locate your Microsoft 365 plan, click 'Manage', and turn off 'Recurring billing'. You will still have access to the service until your current billing cycle ends.

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