Account Locked & Blocked

How to Recover a Blocked Skype or Microsoft Account and Contacts

Maira Mehtab Sep 21, 2026 868 views

Question details

The user's Microsoft and Skype account has been unexpectedly blocked, resulting in a loss of access to important business and office contacts despite multiple recovery attempts.

Product: Skype / Microsoft Account
Device & OS: not provided
Scenario: Attempting to regain access to a blocked Skype profile and recover business contact lists.
Observed behavior: The account remains locked out on the backend, and standard recovery methods like password resets and Microsoft Authenticator are failing to restore access.

Before you start

Gather all relevant information about your Microsoft account, including past passwords, email addresses, and security questions, before starting the recovery process.

Solution 1Recommended

Submit a Microsoft Account Reinstatement Request

Use this official form to appeal the block on your account and request a backend review by the Microsoft safety team.

Access the Reinstatement Page

Navigate to the official Microsoft Account Reinstatement page at https://www.microsoft.com/en-us/concern/AccountReinstatement.

Fill Out Account Details

Enter your blocked Microsoft or Skype email address and provide a working alternate email where the support team can contact you.

Submit the Request

Provide any additional details about the blockage and submit the form for Microsoft's review.

Solution 2

Complete the Microsoft Account Recovery Form

If the reinstatement page does not resolve the issue, use the automated account recovery form to verify your identity.

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1. Download the Installer: Visit the official WPS website and click 'Download WPS Office Free'.
2. Install the Software: Run the downloaded installer and follow the on-screen instructions to set up WPS Office on your computer.
3. Open Microsoft Documents: Launch WPS Office and directly open your existing Word, Excel, or PowerPoint files locally on your device.

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Frequently Asked Questions

Can I recover only my Skype contact lists without unlocking my account?

No, Skype contact lists are tied directly to your Microsoft account profile. You must successfully recover and unlock the entire account to regain access to your contacts.

Why am I not receiving a response after submitting the account recovery form?

Processing can take 24-48 hours. If you submitted multiple requests, it might delay the process. Ensure you are checking the spam folder of the alternate email address you provided.

What if my Microsoft Authenticator app isn't working for the blocked account?

If the Authenticator app fails or you lose access to it, you can seek specialized guidance on the Microsoft Q&A forum under the 'microsoft-authenticator' tag, or bypass it by selecting 'I don't have these' during the recovery process to trigger the standard recovery form.

Login & Account Issues