How to Recover a Forgotten Microsoft 365 Password While Signed In
Question details
The user is signed in to Microsoft 365 on one device but has forgotten their password and needs to reset it to sign in on another device.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Attempting to sign in to Microsoft 365 on a new device while currently logged in on another device without knowing the active password.
- Observed behavior
- The active password cannot be viewed from the signed-in session, requiring a formal password reset through Microsoft's recovery process.
Ensure you have access to the recovery email address or phone number associated with your Microsoft account, as identity verification will be required to reset your password.
Reset Your Password via Microsoft's Account Recovery Page
Use the official Microsoft password reset portal to verify your identity and establish a new password for your account.
Being actively signed in to Microsoft 365 on a device does not allow you to view your current password. To access your account on a secondary device, you must initiate a standard password reset process through Microsoft's security portal.
Open a web browser and navigate to the official Microsoft password reset page at account.live.com/password/reset.
Input the email address, phone number, or Skype name associated with your Microsoft 365 account and click 'Next'.
Select an available security verification method (such as an SMS code to your phone or a message to your alternate email) and click 'Get code'.
Retrieve the security code from your chosen recovery method, enter it into the verification box, and proceed.
Type in a new, strong password. Confirm it, save your changes, and use this new password to sign in to Microsoft 365 on your other devices.
Try WPS Office: A Free, Lightweight Alternative to Microsoft 365
If you are locked out of your Microsoft 365 account or want to avoid subscription hassles, WPS Office provides a completely free, highly compatible alternative for all your document needs.
- 1. Download WPS Office: Visit the official WPS Office website and click the free download button.
- 2. Install the Software: Run the installer and follow the on-screen prompts to set up WPS Office on your PC or mobile device.
- 3. Open Your Files: Launch WPS Office and directly open your existing Word, Excel, or PowerPoint files instantly.
Frequently Asked Questions
Can I view my current Microsoft 365 password if I am already signed in?
No. For security reasons, Microsoft does not display your current password in plain text anywhere within the application or account settings. If you forget it, you must reset it using their online portal.
Will resetting my Microsoft password sign me out of my active device?
Yes, changing your password generally invalidates all active sessions across your devices. You will need to use your newly created password to sign back in on your current device once the reset is complete.
What if I no longer have access to my recovery email or phone number?
If you cannot receive a security code, you must select 'I don't have any of these' during the reset process. This will direct you to the Microsoft Account Recovery form, where you will need to provide specific account details to verify your identity and regain access.
