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How to Recover a Forgotten Power BI Login Email and Password
Question details
The user needs to recover access to a paid Power BI account but has forgotten both the sign-in email address and the password.
- Product
- Power BI
- Device & OS
- not provided
- Scenario
- Attempting to log into a paid Power BI account or access billing information without the correct email and password credentials.
- Observed behavior
- Unable to access the account, and community forum members are unable to assist due to privacy restrictions regarding billing and account verification.
Gather all available invoice details, payment receipts, or subscription confirmation emails related to your Power BI purchase to help Microsoft verify your identity.
Submit a Support Request via Microsoft 365 Admin Center
Use this method if you or another user in your organization still has administrative access to the Microsoft 365 admin center.
Microsoft Community members cannot access private billing information. To recover a paid account, you must contact the official billing team using your invoice details.
Navigate to the Microsoft 365 admin center and sign in with an administrator account.
Go to the 'Support' section in the left-hand menu and select 'New service request'.
Explain that the login credentials have been lost and provide your Power BI invoice details for the billing team to investigate.
Contact Your Administrator, Reseller, or Microsoft Phone Support
Use this approach if you completely lack access to the Microsoft 365 admin center.
Manage Your Documents and Data with WPS Office
While recovering your specialized Microsoft accounts, you can rely on WPS Office as a free, lightweight, and user-friendly alternative for all your standard spreadsheet, document, and presentation needs without complex account administration.
- 1. Download the Installer: Visit the official WPS Office website and click on 'Free Download'.
- 2. Install WPS Office: Run the downloaded installer and follow the on-screen instructions to set up the suite on your device.
- 3. Manage Your Data: Open WPS Spreadsheets to instantly view, edit, and analyze your existing Microsoft Excel data reports.
Frequently Asked Questions
Can Microsoft Community forums help me recover my Power BI account?
No, community members do not have access to private account or billing information. You must contact official Microsoft support to resolve subscription and login issues.
What information do I need to recover a paid Power BI account?
You should have your invoice details, payment methods, or subscription confirmation emails ready to help the Microsoft billing team verify your identity and locate your account.
What if I don't have access to the Microsoft 365 admin center?
If you cannot access the admin center, you should contact your IT tenant administrator, the Microsoft 365 partner or reseller you purchased from, or call Microsoft's global customer service phone numbers.
