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How to Remove a Conflicting Work or School Account Before Upgrading Windows
Question details
The user needs to remove an additional work or school account from another tenant to resolve tenant or licensing synchronization conflicts prior to upgrading Windows.
- Product
- Windows
- Device & OS
- Windows
- Scenario
- Upgrading a Windows device when multiple work or school accounts from different tenants are connected.
- Observed behavior
- The device remains on Windows Pro and fails to upgrade properly due to licensing synchronization conflicts caused by the secondary tenant account.
Verify exactly which secondary tenant account is causing the licensing conflict and ensure you are logged into Windows with a local administrator account.
Disconnect the Account via Windows Settings
The recommended and safest method to remove a conflicting tenant account without risking system stability.
Avoid using PowerShell scripts or deleting registry keys to remove the account, as these unverified modifications can cause severe system instability or data loss. Using the built-in Windows Settings is the only Microsoft-recommended approach.
Click on the Start menu and select the 'Settings' gear icon, or press the Windows key + I on your keyboard.
Click on 'Accounts' from the main Settings menu, then select 'Access work or school' from the left-hand navigation pane.
Locate the account from the other tenant that is causing the conflict. Click on the account to expand its options, then click the 'Disconnect' button.
Follow any on-screen prompts to confirm the removal of the account, then restart your computer before attempting the Windows upgrade again.
Contact Your Organization Administrator
If Group Policy restricts you from removing the account manually, your IT administrator must perform the action.
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Frequently Asked Questions
Why is my Windows upgrade stuck on Windows Pro?
If an account from another tenant is connected under your 'Work or school accounts' settings, it can cause tenant or licensing synchronization conflicts that block the system from upgrading properly.
Should I use a PowerShell script or delete registry keys to force the account removal?
No. You should avoid deleting registry keys or running unverified scripts unless directed by a qualified support administrator. Incorrect registry modifications can damage Windows, cause data loss, and often fail to resolve the underlying synchronization issue.
What should I do if the disconnect option is not available?
If you cannot disconnect the account manually, Group Policy settings may be preventing users from modifying additional accounts. You will need to contact your organization's IT administrator to have them adjust the policy or remove the account for you.
