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How to Remove a Microsoft 365 Reseller Partner Relationship
Question details
The user needs to disconnect an existing reseller partner relationship from their Microsoft 365 tenant.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Managing Microsoft 365 subscriptions and partner relationships in the admin center.
- Observed behavior
- The user wants to remove the reseller partnership but requires the proper steps if the reseller is unable or unwilling to do so.
Ensure you have global administrator access to your Microsoft 365 admin center, and verify if your current subscription is active, as it may be required to create a support ticket.
Request Relationship Removal Directly from the Reseller
The standard and most direct approach is to ask your current reseller to remove the partner relationship from their system.
Reach out to your reseller's support or account management team and formally request them to remove the partner relationship from your Microsoft 365 tenant.
Once the reseller confirms the action, log into your Microsoft 365 admin center to verify that the reseller relationship no longer appears under your partner settings.
Create a Microsoft Online Billing Support Ticket
If the reseller is unresponsive or technically unable to remove the relationship, Microsoft support can intervene using their administrative tools.
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Frequently Asked Questions
Can I purchase a new subscription directly from Microsoft while still connected to a reseller?
Yes, you can purchase a subscription directly through the Microsoft 365 admin center even if a reseller partner relationship is still active on your account.
What should I do if my Microsoft 365 subscription has already expired?
If your subscription has expired, you should first ask the reseller to remove the relationship. If they cannot, you may need to start a trial or purchase a direct subscription in order to create a support ticket with the Microsoft billing team.
Why do I need to contact Microsoft Billing Support to remove a reseller?
Normally, resellers manage and remove their own partner relationships. However, if they are unable or unwilling to do so, only the Microsoft Online Billing team has the specialized administrative tools required to forcefully remove the reseller partnership.
