Sign-in & Login Problems

How to Remove an Account from Office 365 Sign-In Options

Maira Mehtab Sep 28, 2026 868 views

Question details

The user wants to remove unwanted or old accounts from the Office 365 sign-in suggestions list.

Product: Microsoft Office 365
Device & OS: Windows
Scenario: Trying to clean up the login screen by deleting old or unneeded accounts from the sign-in options.
Observed behavior: Unwanted iCloud or Microsoft accounts continue to appear in Office sign-in suggestions due to saved browser credentials or active Windows account connections.

Before you start

Ensure you know the current passwords for your primary accounts before clearing your system's credentials or browser cache, as you will need to sign back in.

Solution 1Recommended

Remove the Account from Windows Settings

Disconnect the unwanted account directly from your Windows system settings to stop it from appearing in Office applications.

Windows often links email accounts system-wide for easier access. Removing the account from these settings will clear it from Office 365 sign-in prompts.

Open Windows Settings

Click the Start button and select the gear icon, or press the Windows key + I on your keyboard to open Settings.

Navigate to Account Settings

Click on 'Accounts' in the main settings menu. From the left sidebar, select either 'Email & accounts' for personal accounts or 'Access work or school' for organizational accounts.

Disconnect the Account

Locate the unwanted iCloud or Microsoft account in the list, click on it to expand the options, and select 'Remove' or 'Disconnect'.

Authentication Methods: Do not remove authentication methods during this process unless you specifically intend to change that account's security settings.

Solution 2

Clear Browser Cache and Saved Passwords

Remove saved login credentials from your web browser to stop the account from auto-populating on the Office 365 web portal.

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Frequently Asked Questions

Why does a deleted account still show up on the Office 365 login screen?

Even if you log out, accounts can remain in the suggestions list because your web browser has saved the credentials, or the account is still centrally linked in your Windows 'Email & accounts' settings.

Will removing an account from Windows Settings delete the account permanently?

No. Selecting 'Remove' in Windows Settings only disconnects the account from that specific device. The account itself, along with its data, will still exist on Microsoft's servers.

How do I remove a work or school account from sign-in options?

Work or school accounts are managed differently than personal accounts. You must go to Windows Settings > Accounts > Access work or school, select the organizational account, and click 'Disconnect'.

Login & Account Issues