Microsoft Account Errors

How to Remove an Old School Microsoft Account from Windows and Edge

Maira Mehtab Sep 22, 2026 869 views

Question details

The user needs to completely remove an old school Microsoft account from a Windows computer and Microsoft Edge while preserving a personal account and a new school Teams account.

Product: Windows, Microsoft Edge
Device & OS: Windows
Scenario: Configuring a computer for a new school employee by cleaning up previous organizational account data.
Observed behavior: The old school Microsoft account remains visible in Windows settings and Microsoft Edge, potentially causing login conflicts with new accounts.

Before you start

Ensure you have administrator privileges on the Windows computer and have backed up any important personal data synced to the old school account before proceeding.

Solution 1Recommended

Disconnect the Account via Windows Settings

The most effective way to remove an old organizational account is by disconnecting it directly from the Windows 'Access work or school' settings menu.

Windows stores organizational accounts in a dedicated settings area. Removing it from here revokes the organization's access to your device and clears it from most native Windows apps.

Open Windows Settings

Click the Start menu and select the gear icon to open Windows Settings, or press the Windows key + I on your keyboard.

Navigate to Account Settings

Click on 'Accounts', then select 'Access work or school' from the left-hand sidebar menu.

Disconnect the Old Account

Locate the old school account in the list, click on it to expand the options, and select the 'Disconnect' button. Follow the on-screen prompts to confirm the removal.

Check Email & Accounts

Navigate to 'Accounts' > 'Email & accounts' in Settings to verify that the old school account has been entirely removed from the device's application list.

Account Removed: Once disconnected, the old school account will no longer interfere with your new Teams or personal logins.

Solution 2

Remove Edge Profile and Clear Windows Credentials

If the old account continues to appear in your browser or auto-fill prompts, you must delete its specific Microsoft Edge profile and clear the Windows Credential Manager.

Free Microsoft Office alternative

Manage Your School Documents Easily with WPS Office

After setting up your new school account, you'll need a reliable suite to handle your assignments and projects. WPS Office is a free, lightweight, and fully compatible alternative to Microsoft Office, designed to make document creation effortless for students and educators.

1. Download the Installer: Visit the official WPS Office website and click the free download button for Windows.
2. Install WPS Office: Run the downloaded executable file and follow the quick on-screen instructions to install the suite.
3. Open Your Documents: Launch WPS Office and immediately open your existing .docx, .xlsx, or .pptx files with perfect formatting.

Fully compatible with Microsoft Word, Excel, and PowerPoint formats.Lightweight installation that runs smoothly on any Windows computer.All-in-one tabbed workspace for managing documents, spreadsheets, and PDFs seamlessly.Free to use with a familiar, intuitive interface for instant productivity.

microsoft office alternative - wps office

Frequently Asked Questions

Will disconnecting my old school account delete my personal files?

No. Disconnecting a school account only removes the organization's access policies and the data synced specifically to that account. Your local personal files and your personal Microsoft account will remain completely unaffected.

Why does my old school account keep reappearing after I remove it?

This usually occurs if the account's login credentials are still cached in the Windows Credential Manager or if sync is still active in a Microsoft Edge profile. You must manually clear the credentials and remove the Edge profile to stop it from reappearing.

Can I be signed into a personal account and a school account at the same time?

Yes, Windows supports managing multiple accounts simultaneously. You can use your personal Microsoft account as your primary Windows login while adding your new school account under 'Access work or school' to access organizational apps like Teams.

Login & Account Issues