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How to Request a Microsoft 365 Refund After Being Charged Twice
Question details
The user noticed two separate charges for their Microsoft 365 subscription (monthly and annual) and wants to verify the billing and request a refund to stop duplicate charges.
- Product
- Microsoft 365
- Device & OS
- not provided
- Scenario
- Checking subscription order history to verify overlapping payments and contacting support to request a refund.
- Observed behavior
- The user's account shows two payments, usually resulting from overlapping monthly and annual billing cycles, raising concerns about being overcharged.
Ensure you have your Microsoft account login credentials handy and access to the bank statement or payment method showing the exact duplicate charges.
Verify Your Subscription Duration and Billing Dates
Check your Microsoft account to see if the overlapping charges actually extended your subscription duration rather than duplicating it.
Often, when you switch from monthly to annual billing, the annual payment adds 12 months to your remaining monthly subscription time. This results in 13 months of total service instead of duplicate billing.
Go to account.microsoft.com and sign in using the credentials associated with your Microsoft 365 subscription.
Click on 'Services & subscriptions' from the top navigation menu.
Locate your Microsoft 365 subscription and review the duration, expiration date, and recent billing dates to verify if the 12 months were successfully added to your existing month.
Click on 'Order history' to see the detailed breakdown of the two payments and determine if recurring billing is active for either of them.
Contact Microsoft Support for a Refund
If your subscription time is missing or you confirm the charges are incorrect, you will need to contact Microsoft Support directly to request a refund.
Switch to WPS Office to Avoid Expensive Subscription Fees
Tired of dealing with confusing Microsoft 365 billing cycles and unexpected duplicate charges? WPS Office offers a free, lightweight, and highly compatible alternative to Microsoft Office. Enjoy powerful word processing, spreadsheets, and presentation tools without the burden of expensive recurring subscriptions.
- 1. Download the Installer: Visit the official WPS Office website and click the 'Free Download' button.
- 2. Install the Software: Run the downloaded installer and follow the simple on-screen instructions to set up the suite on your device.
- 3. Start Creating: Open WPS Office to instantly view, edit, and create documents without worrying about monthly subscription fees.
Frequently Asked Questions
Why was I charged for both a monthly and annual Microsoft 365 subscription?
When you switch from a monthly to an annual subscription, the payments might overlap. Typically, the annual payment adds 12 months to your remaining monthly subscription time, resulting in 13 months of total service rather than an actual duplicate charge.
How can I check if a payment on my Microsoft account is recurring?
You can check your recurring billing status by signing into account.microsoft.com, navigating to 'Services & subscriptions', and viewing the settings under your active Microsoft 365 subscription. There, you will see an option indicating whether recurring billing is turned on or off.
Can I cancel my Microsoft 365 subscription and get a full refund?
Refund eligibility depends on when you purchased or renewed the subscription. Generally, you can get a refund if you cancel within 30 days of the initial purchase or within 30 days of a recurring billing charge. You must process this cancellation through the 'Services & subscriptions' page or by contacting Microsoft Support.
