License & Subscription Issues

How to Request a Refund for Office 2024 and Disable Copilot

Maira Mehtab Sep 27, 2026 869 views

Question details

The user wants to request a refund for their Office Home and Business 2024 purchase and learn how to disable Copilot-related connected experiences.

Product: Microsoft Office 2024 / Microsoft 365
Device & OS: not provided
Scenario: Returning a recently purchased Office 2024 product and disabling unwanted AI functionalities within the Office suite.
Observed behavior: Seeking the correct procedure to contact support for a refund and finding the specific privacy settings required to turn off Copilot experiences.

Before you start

Ensure you have your Microsoft account login credentials handy and your Office 2024 order details ready before contacting support for a refund.

Solution 1Recommended

Requesting an Office 2024 Refund via Microsoft Support

Use this method to officially request a refund for your Office Home and Business 2024 purchase through the proper support channels.

Contact Microsoft Support

Navigate to the official Microsoft Support contact page in your web browser and log in with the Microsoft account used for the purchase.

Select the Appropriate Category

Choose the 'Subscription or Refund' category to route your request to the correct billing department.

Submit Your Refund Request

Follow the on-screen prompts to speak with an agent or submit your refund ticket directly.

Refund Processing Time: Once confirmed by the Microsoft Office Store, the refund should arrive in your account within three to five business days.

Solution 2

Disabling Copilot by Turning Off Connected Experiences

Disable optional connected experiences to remove Copilot associations and restrict AI features in your Office applications.

Free Microsoft Office alternative

Switch to WPS Office After Your Office 2024 Refund

If you are returning Office 2024 because of unwanted features or high costs, WPS Office is a fantastic free, lightweight alternative. It offers high compatibility with standard Office formats while keeping your workflow simple, familiar, and free of forced AI integrations.

1. Download the Installer: Visit the official WPS website to download the free installation package for your operating system.
2. Install WPS Office: Run the installer and follow the quick setup wizard to install the suite on your device in minutes.
3. Open Your Files Seamlessly: Right-click any Microsoft Office document, choose 'Open with', and select WPS Office to continue working exactly where you left off.

Highly compatible with Microsoft Office formats like DOCX, XLSX, and PPTX.Free and lightweight alternative to Microsoft 365 and Office 2024.Familiar user interface that requires zero learning curve.AI features are completely optional and strictly user-controlled.

microsoft office alternative - wps office

Frequently Asked Questions

How long does it take to receive a refund from the Microsoft Office Store?

Once your refund request is confirmed by Microsoft Support, the funds typically arrive in your account within three to five business days.

Can I completely uninstall Copilot from Microsoft 365?

There is currently no direct way to completely remove the Copilot association from certain Microsoft 365 plans. However, you can restrict its functionality by disabling optional connected experiences in your Account Privacy settings.

Is rolling back to an older version of Office a good way to avoid Copilot?

While some users roll back Office to earlier versions and disable automatic updates to avoid Copilot, this is not recommended as an official or secure long-term solution because it leaves your software vulnerable without security updates.

Where can I submit feedback to Microsoft about Copilot and Office features?

You can submit feature feedback directly to Microsoft by opening any Office application, clicking on 'File', and selecting the 'Feedback' option.

Login & Account Issues