How to Reset Microsoft Account MFA When Locked Out

Reach out to your organization's IT helpdesk or system administrator. They manage your Microsoft 365 environment and have the authority to modify your authentication settings.

Ask the administrator to 'Require re-register MFA' for your specific user account through the Microsoft Entra admin center.

Once the administrator clears your previous settings, sign in to your Microsoft account using your email and password. You will be prompted to set up your Multi-Factor Authentication from scratch using your new phone or authenticator app.

If your tenant has another user with Global Administrator privileges, contact them to reset your MFA settings using the steps outlined for work or school accounts.

If you are the only administrator on the account, you must contact Microsoft business support directly by phone. You will need to verify your identity and domain ownership before the Data Protection team can help you regain access.

On the sign-in screen, when prompted for the authenticator code, click on 'I don't have any of these' or 'Sign in another way' to view alternate verification methods.

If you saved the 25-character account recovery code when you first set up two-step verification, enter it now to bypass the MFA prompt.

If you do not have alternative methods or a recovery code, follow the on-screen prompts to contact Microsoft Account Support. You will need to fill out a detailed account recovery form to prove your identity.