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How to Resolve an Unauthorized Microsoft Subscription Charge ($109)
Question details
The user experienced an unexpected and unauthorized debit of approximately $109 from Microsoft and needs to know how to identify the source of the charge and request a refund.
- Product
- Microsoft 365 / Office
- Device & OS
- not provided
- Scenario
- Reviewing bank or credit card statements and noticing an unknown Microsoft subscription charge.
- Observed behavior
- An unauthorized deduction of $109 was made from the user's bank account without their active consent or prior knowledge.
Gather your bank statement showing the exact date and amount of the charge, and ensure you have your Microsoft account login credentials ready before contacting support.
Contact Microsoft Billing Support for a Refund
The most direct way to resolve an unauthorized transaction is to check your order history and reach out to Microsoft's dedicated billing support team.
A charge of approximately $109 (often $99 plus tax) usually corresponds to an auto-renewal for a Microsoft 365 Family subscription. If you signed up for a free trial and forgot to cancel, the system automatically bills the payment method on file.
Navigate to the Microsoft account dashboard online and sign in using the email address associated with your payment method.
Go to the 'Payment & billing' section and select 'Order history' to verify if the $109 charge is listed under your account.
On a Windows PC, search for and open the 'Get Help' app from the Start menu. Alternatively, visit the official Microsoft Support website in your browser.
Type 'unauthorized charge' or 'refund' into the support search bar. Select the 'Subscriptions & billing' category to route your query to the correct department.
Choose the option to chat with a live support agent. Provide them with the transaction date, amount, and order number, and explicitly request a cancellation and refund for the unauthorized charge.
Switch to WPS Office to Avoid High Subscription Fees
Tired of unexpected auto-renewal charges and expensive annual subscriptions? WPS Office provides a lightweight, powerful, and highly compatible alternative to Microsoft Office, ensuring you can view, edit, and create documents without hidden fees.
- 1. Download the software: Visit the official WPS Office website and download the free installer for your operating system.
- 2. Install WPS Office: Run the downloaded file and follow the simple on-screen instructions to install the suite on your computer.
- 3. Open your files instantly: Launch WPS Office and directly open your existing Word, Excel, or PowerPoint files without needing any format conversion.
Frequently Asked Questions
Why did Microsoft charge me $109 out of nowhere?
A $109 charge is typically the annual renewal fee for a Microsoft 365 Family subscription (often $99.99 plus applicable taxes). This usually happens if you previously signed up for a one-month free trial and did not cancel before the trial period ended.
How long does it take for Microsoft to process a refund?
Once a refund is approved by Microsoft support, it generally takes 3 to 5 business days for the funds to reflect in your bank account or on your credit card, depending on your financial institution's processing times.
Can I dispute the Microsoft charge directly with my bank?
Yes, if Microsoft support is unable to resolve the issue and you believe the charge is fraudulent, you can contact your bank to initiate a chargeback. Be aware that doing so may result in your Microsoft account being permanently suspended.
How do I stop future unauthorized Microsoft subscriptions?
Log into your Microsoft account dashboard, navigate to 'Services & subscriptions', locate any active subscription, and select 'Turn off recurring billing'. You can also remove your saved payment methods under the 'Payment options' menu.
