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How to Restore Microsoft Intune Trial Data and Enrolled Devices
Question details
The user needs to know how to recover enrolled device data after a Microsoft Intune Suite trial expires and the subscription is subsequently renewed within the 90-day window.
- Product
- Microsoft Intune
- Device & OS
- not provided
- Scenario
- A Microsoft Intune Suite trial has expired, and the subscription was renewed within 90 days, but previously enrolled devices are missing from the dashboard.
- Observed behavior
- Enrolled devices have disappeared from the Intune environment despite renewing the subscription within the standard tenant retention period.
Ensure you have your Microsoft tenant ID, global administrator credentials, and the exact dates of your trial expiration and subscription renewal ready before proceeding.
Contact Microsoft Support or Consult Microsoft Q&A
Since trial data retention and tenant reactivation require backend investigation, reaching out to Microsoft specialists is the most effective approach to recover missing Intune enrollments.
Microsoft Intune manages device enrollments strictly based on active licenses. When a trial expires, there is usually a grace period before data is purged. If devices do not reappear automatically upon renewal, backend synchronization might have failed.
Log in to the Microsoft 365 admin center using your global administrator credentials.
Navigate to the 'Support' section on the left sidebar and create a new service request regarding your missing Intune device enrollment data, providing your renewal timeline.
Alternatively, visit the Microsoft Q&A portal, navigate to the Microsoft Intune tag, and post your specific timeline and issue. Support engineers and MVPs frequently monitor this board to investigate trial expiration glitches.
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Frequently Asked Questions
How long does Microsoft retain Intune trial data after expiration?
Microsoft typically retains tenant data, including Intune enrollments, for 90 days after a trial or subscription expires. If you renew within this window, your data should theoretically be preserved.
Do I need to re-enroll devices if my Intune subscription lapses?
If the subscription is renewed within the 90-day retention period, you usually do not need to re-enroll devices. However, if devices are missing after renewal, a backend sync issue may have occurred, requiring Microsoft support intervention.
Can I retrieve wiped devices from an expired Intune tenant?
No. Once the 90-day data retention period has passed, the tenant and all associated data, including enrolled devices and compliance policies, are permanently deleted and cannot be restored.
Where is the best place to get community help for Intune issues?
The Microsoft Intune section of the Microsoft Q&A platform is the official and most active community hub where Microsoft support specialists and certified MVPs answer technical and subscription-related questions.
