How to Stop Acrobat Pro DC from Requesting Sign-In Every Time
Question details
The user needs to stop Adobe Acrobat Pro DC from repeatedly prompting for a sign-in when opening PDF files.
- Product
- Adobe Acrobat Pro DC
- Device & OS
- not provided
- Scenario
- Opening PDF files or launching Adobe Acrobat Pro DC through Adobe Creative Cloud.
- Observed behavior
- Acrobat fails to remember the user's login state and continuously displays a sign-in dialog box, creating a login loop.
Before adjusting system files, completely sign out of the Adobe Creative Cloud desktop app, restart your computer, and sign back in to see if a simple session refresh resolves the issue.
Correct Folder Permissions for Adobe Credentials
Adjusting your system's folder permissions allows Adobe to properly save and retain your login credentials, breaking the sign-in loop.
This login loop generally occurs because Acrobat lacks the necessary system permissions to read or write your authentication token to the local cache. Updating the permissions of specific Adobe folders usually resolves the issue.
Ensure that Adobe Acrobat DC, Adobe Creative Cloud, and any related background processes are completely closed via your Task Manager or Activity Monitor.
Navigate to the Adobe SLStore and SLCache folders on your system. For Windows, these are typically located in the ProgramData and local AppData directories.
Right-click the SLStore and SLCache folders and select 'Properties' (Windows) or 'Get Info' (Mac). Go to the Security or Sharing & Permissions tab.
Select your user account and ensure the 'Full Control' or 'Read & Write' permission box is checked. Apply the changes and close the window.
Open Adobe Acrobat DC and sign in once more. The application should now retain your login information without prompting you again.
Edit PDFs Offline Without Frustrating Sign-In Loops
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Frequently Asked Questions
Why does Adobe Acrobat keep asking me to sign in?
This usually happens when Adobe Acrobat cannot write your login credentials to your local system cache due to restricted folder permissions, corrupted Creative Cloud cache files, or network synchronization errors.
Can an outdated Creative Cloud app cause Acrobat sign-in loops?
Yes. If the Creative Cloud desktop application is outdated or its credential manager is corrupted, it may repeatedly fail to authenticate Acrobat Pro DC, causing persistent sign-in prompts.
How do I clear my Adobe sign-in cache?
You can clear the cache by signing out of the Creative Cloud app, closing all Adobe processes, and manually deleting or renaming the OOBE folder located in your system's hidden AppData (Windows) or Library (Mac) directory.
