'%3e%3cpath%20d='M8%200C12.4183%200%2016%203.58172%2016%208C16%2012.4183%2012.4183%2016%208%2016C3.58172%2016%200%2012.4183%200%208C0%203.58172%203.58172%200%208%200ZM11.6162%204.38379C11.2257%203.99337%2010.5927%203.99338%2010.2021%204.38379L8%206.58594L5.79785%204.38379C5.40732%203.99334%204.77429%203.99329%204.38379%204.38379C3.99331%204.77429%203.99335%205.40733%204.38379%205.79785L6.58594%208L4.38379%2010.2021C3.99348%2010.5927%203.99341%2011.2257%204.38379%2011.6162C4.77426%2012.0066%205.40734%2012.0065%205.79785%2011.6162L8%209.41406L10.2021%2011.6162C10.5927%2012.0066%2011.2257%2012.0067%2011.6162%2011.6162C12.0067%2011.2257%2012.0066%2010.5927%2011.6162%2010.2021L9.41406%208L11.6162%205.79785C12.0066%205.40735%2012.0066%204.77429%2011.6162%204.38379Z'%20fill='%23080E17'%20fill-opacity='0.46'/%3e%3c/g%3e%3cdefs%3e%3cclipPath%20id='clip0_3761_713'%3e%3crect%20width='16'%20height='16'%20fill='white'/%3e%3c/clipPath%3e%3c/defs%3e%3c/svg%3e)
How to Stop Android Office Apps from Repeatedly Requesting Sign-in
Question details
The user needs to stop Microsoft Word and Excel from constantly prompting for a restart or sign-in on their Android device, despite the apps remaining functional after dismissing the message.
- Product
- Microsoft Word and Excel
- Device & OS
- Samsung Galaxy S24 (Android)
- Scenario
- Opening or attempting to use Microsoft Office applications on an Android smartphone.
- Observed behavior
- The apps repeatedly display a prompt to restart or sign in. Reinstalling the apps and clearing the cache fail to resolve the continuous prompts, though dismissing the message allows continued use of the apps.
Ensure your Android device is connected to a stable network and that you know your current Microsoft account credentials, as you may need to log back in after adjusting account settings.
Disable Connected Experiences in Privacy Settings
Turning off Connected Experiences temporarily disrupts the authentication loop that causes the continuous sign-in prompts.
Microsoft Office apps use Connected Experiences to sync data and provide cloud features. Sometimes, the authentication tokens for these services become corrupted, triggering a repeated login loop. Disabling the feature forces the app to bypass these checks.
Launch the affected application, such as Microsoft Word or Excel, on your Samsung Galaxy S24.
Tap on your profile avatar located at the top of the screen to open the account menu, then select 'Privacy Settings'.
Scroll down to the 'Connected Experiences' section and toggle off the options associated with it.
Close the Office application completely, then restart your Android phone. Reopen the app to check if the prompt is gone.
Remove and Re-add Your Account in Android Settings
If modifying the in-app privacy settings does not work, removing the account from Android device settings clears underlying account token issues.
Experience Seamless Document Editing with WPS Office for Android
If Microsoft Office apps continue to disrupt your workflow with persistent sign-in requests, consider switching to WPS Office. It provides a seamless, lightweight environment that doesn't force continuous cloud logins just to access your local files.
- 1. Install WPS Office: Search for WPS Office in the Google Play Store and tap 'Install' to download the app to your Android device.
- 2. Grant File Permissions: Open WPS Office and follow the on-screen prompts to allow the app to access your device's storage.
- 3. Start Editing Immediately: Browse your local files or cloud storage directly within the app and start viewing or editing your documents without mandatory sign-in interruptions.
Frequently Asked Questions
Why do my Office apps keep asking me to sign in on Android?
This is typically caused by corrupted authentication tokens, synchronization glitches within Microsoft's Connected Experiences, or conflicts between multiple accounts stored on your Android device.
Can I use Microsoft Word on Android without signing in?
Yes, you can skip the initial sign-in process to view or edit documents stored locally on your device. However, you will need to sign in to access files on OneDrive or use Microsoft 365 premium features.
Will clearing the app data delete my documents?
Clearing the app 'cache' will not delete your files. However, clearing 'App Data' will erase custom settings and might remove locally saved document drafts that haven't been synced to the cloud. Always back up your important files before clearing app data.
