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How to Transfer Microsoft Subscriptions to a Direct CSP Partner
Question details
The user wants to know if and how existing Microsoft subscriptions can be transferred to a Direct Cloud Solution Provider (CSP) partner.
- Product
- Microsoft Subscriptions
- Device & OS
- not provided
- Scenario
- Migrating license billing and administration from Microsoft direct purchasing to a Direct CSP partner.
- Observed behavior
- Seeking the exact eligibility criteria, required information, and the partner-to-partner license transfer process.
Ensure you have Global Administrator privileges for your Microsoft 365 Admin Center and the contact details of your designated Direct CSP Partner.
Contact Microsoft Partner Support via Partner Center
The recommended approach to handle billing and license transfers is to coordinate directly with Microsoft Partner Support to ensure seamless migration without service interruption.
Transferring subscriptions involves specific eligibility checks based on your current commitment terms (e.g., New Commerce Experience). Microsoft Support can verify your exact licensing state and authorize the transition.
Navigate to the Microsoft 365 Admin Center or Partner Center and log in using your Global Administrator credentials.
Click on the 'Help & Support' icon located in the bottom right corner of the Admin Center dashboard.
Type 'Transfer subscription to CSP' in the search bar to review automated guidance, then select 'Contact Support' to open a ticket.
Supply the support agent with your current Tenant ID, domain name, and the details of the Direct CSP partner you wish to transfer your billing to.
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- 1. Visit the WPS Website: Go to the official WPS Office website to access the free download.
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Frequently Asked Questions
Will transferring to a CSP partner cause data loss?
No. Transferring your subscription billing to a Direct CSP partner only changes who manages your licensing and billing. Your actual tenant data, emails, and SharePoint files remain completely untouched.
Can I transfer my Microsoft subscription before the annual term ends?
This depends on how your original subscription was purchased. Under Microsoft's New Commerce Experience (NCE), you may be bound to the term until it expires. Microsoft Support will clarify your specific cancellation and transfer eligibility.
How does the CSP partner gain access to my tenant?
Your new CSP partner will send you a 'Reseller Relationship' link. As a Global Administrator, you must click this link and approve the request, granting them Delegated Admin Privileges (DAP) or Granular Delegated Admin Privileges (GDAP) to manage your licenses.
Do I need to assign licenses again after a CSP transfer?
Usually, yes. The CSP partner will add new licenses to your tenant. You must assign these newly purchased licenses to your users before canceling the original direct licenses to ensure there is no interruption in service.
