How to Remove an Inaccessible Microsoft Account from a Device

To remove an inaccessible Microsoft account from a device, use the correct account, product, permissions, and destination. This guide explains the supported workflow and the checks that confirm the result.

Confirm the Account, Product, and Expected Result

Confirm the owning account, required permissions, affected files or services, and the exact outcome you need. Keep a backup when the task changes local content or removes access.

Quick Supported Workflow

First, open System Settings. Next, select your Microsoft Exchange or Outlook account, and verify the final state before changing any backup or secondary account.

How to Remove an Inaccessible Microsoft Account from a Device

1. Open System Settings
2. Select your Microsoft Exchange or Outlook account
3. Click Delete Account, then confirm Delete
4. Open Keychain Access (Spotlight > search Keychain)
5. Open Settings with Windows + I
6. Go to Accounts > Your info

After the final step, reopen the affected app, portal, file, or account page and confirm the exact status or behavior described in the title.

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WPS Office cannot directly change Microsoft-side account, billing, subscription, activation, tenant, OneDrive service, or SharePoint permission state. Those changes must be completed in the appropriate Microsoft portal.

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Practical Checks That Prevent a Repeat

• Record which account, app, and file owns the workflow
• Keep a verified backup before removing access, changing ownership, or replacing a local file
• Apply high-impact changes to one test item or user before expanding the scope
• Save confirmation numbers, dates, and screenshots of the final settings when they affect billing, security, or permissions

Frequently Asked Questions

Why should I open System Settings?

Open System Settings. Use the account that owns the file, subscription, tenant, or setting. Personal and work accounts can expose different controls.

What should I check after I select your Microsoft Exchange or Outlook account?

A small test confirms the correct account, permissions, and destination before the action affects a larger set of files or users. Confirm the account type, product version, ownership, and permissions before assuming the control is unavailable.

What result should I expect after I click Delete Account, then confirm Delete?

Keep the original file, confirmation messages, relevant account details, and any existing case or transaction number needed to reverse or verify the action. Keep the relevant backup or confirmation until you have checked the result.

How can I confirm that the steps to remove an inaccessible Microsoft account from a device worked?

Go to Accounts > Your info. Reopen the affected app or portal and confirm that the expected status persists.