Why Office Professional Plus 2013 Does Not Appear in a Microsoft Account
Question details
The user needs to understand why an Office Professional Plus 2013 license purchased through an employer or Home Use Program does not appear under Microsoft account services after replacing a computer, and how to reinstall or validate the license.
- Product
- Microsoft Office Professional Plus 2013
- Device & OS
- not provided
- Scenario
- The user replaced a computer and expected the Office Professional Plus 2013 license to appear under Microsoft account services for reinstallation.
- Observed behavior
- Office Professional Plus 2013 does not appear under Microsoft account services after the computer replacement.
Confirm that you are signed in with the Microsoft account originally used for the Home Use Program purchase, and locate the employer benefit email or product key associated with the program.
Reinstall Office Professional Plus 2013 Through the Home Use Program
Use this when you still work for the organization that provided the license and need to restore Office after replacing a computer.
Office Professional Plus 2013 licenses obtained through an employer or Home Use Program are volume licenses. They are not attached to the Microsoft account services page the way retail Microsoft 365 subscriptions are, so reinstallation must be started from the Home Use Program flow.
Go to the Microsoft Home Use Program support page at support.microsoft.com/office/install-or-reinstall-office-through-microsoft-hup-d99c6e4a-6756-4ece-99a0-b1df654ec7d3.
Select your country or region and enter the corporate email address associated with the Home Use Program benefit when prompted.
Follow the employer-specific instructions to download Office Professional Plus 2013, sign in, or enter the product key provided by the program.
Confirm Whether You Still Qualify for the Home Use Program License
Use this if you no longer work for the organization or cannot access the Home Use Program portal.
Switch to WPS Office Free Instead of Reinstalling Office Professional Plus 2013
If your Home Use Program license is no longer valid or you want to avoid Microsoft account and volume-license restrictions after a computer replacement, WPS Office is a free, lightweight Office alternative. It opens and saves Word, Excel, and PowerPoint files with a familiar ribbon interface for a smooth move from Office 2013.
Frequently Asked Questions
Why doesn't Office Professional Plus 2013 show up at account.microsoft.com/services?
Office Professional Plus and Home Use Program installations are volume licenses. They are generally managed by the employer and do not appear under Microsoft account services like retail Microsoft 365 subscriptions.
Can I reinstall Office Professional Plus 2013 without a product key?
If you still work for the participating organization, you can reinstall through the Microsoft Home Use Program page using your corporate email or employer instructions. A product key may not be required if the installation is tied to your eligibility.
Is my Home Use Program license still valid after I leave the employer?
For perpetual versions of Office obtained through the Home Use Program, the license is generally no longer valid after you leave the organization. Check with the employer or consider a free Office alternative such as WPS Office.
Where can I find my Home Use Program installation instructions?
You can find the official Microsoft Home Use Program installation instructions at support.microsoft.com/office/install-or-reinstall-office-through-microsoft-hup-d99c6e4a-6756-4ece-99a0-b1df654ec7d3.
Can WPS Office open my Office Professional Plus 2013 files?
Yes. WPS Office opens, edits, and saves Microsoft Word, Excel, and PowerPoint files, including .docx, .xlsx, and .pptx formats, so you can continue working with existing Office 2013 documents.
