Why Was I Charged $14.99 After FormsCentral Trial? | Billing Support
Question details
The user is inquiring about an unexpected $14.99 charge after initially paying $0.99 for a FormsCentral software trial.
- Product
- Adobe FormsCentral
- Device & OS
- not provided
- Scenario
- Reviewing credit card statements and noticing a recurring charge after signing up for a software trial.
- Observed behavior
- A $14.99 recurring monthly subscription fee was automatically charged to the credit card after the 30-day trial period ended.
Ensure you have the login credentials for your Adobe account and the credit card used for the initial $0.99 purchase to access your billing dashboard.
Understand the Trial Terms and Cancel for a Refund
The initial fee was for an opt-out trial. You must cancel the subscription within 30 days to avoid ongoing charges or to claim a full refund.
The FormsCentral 30-day opt-out trial allows users to try the Basic plan features for $0.99. After the 30-day period expires, the provided credit card is automatically billed the standard monthly subscription rate of $14.99 to ensure uninterrupted access to your online forms and surveys.
Navigate to Adobe.com and sign in with the email address associated with your FormsCentral trial purchase.
Go to the 'My Subscriptions' page located in your account dashboard.
Follow the on-screen prompts to select the FormsCentral Basic plan and click the cancel button to stop future charges.
Avoid Surprise Subscription Fees with WPS Office
Looking for a powerful tool to manage documents, forms, and PDFs without unexpected recurring charges? WPS Office is a free, lightweight, and user-friendly alternative to expensive document software, offering complete format compatibility and a familiar interface for a seamless migration.
- 1. Download WPS Office: Click the download button to get the free, lightweight installer for your device.
- 2. Install the application: Follow the simple on-screen instructions to set up the software in minutes.
- 3. Manage your documents and forms: Open your existing PDFs, Word documents, or Excel sheets directly in WPS Office with full format compatibility.
Frequently Asked Questions
Can I get a refund if I cancel after the $14.99 charge?
Yes, according to the fine print, subscriptions canceled within the first 30 days of the opt-out trial are refunded in full. If you cancel after this period, you may not be eligible for a refund.
How do I stop the automatic monthly charges for FormsCentral?
You need to visit the 'My Subscriptions' page on Adobe.com, log into your account, and cancel your active FormsCentral Basic plan subscription.
What was included in the $0.99 trial?
The initial $0.99 fee was to set up your account and provided you with 30 days of access to the FormsCentral Basic plan features.
Is there a completely free alternative for managing PDF forms?
Yes. While premium form builders require paid subscriptions, you can use comprehensive office suites like WPS Office to open, fill, and manage standard PDF forms at no cost.
