Tenant Migration

How to Migrate Microsoft Licenses and Services from Another Partner

Maira Mehtab Sep 21, 2026 868 views

Question details

A managed service provider or company needs to transfer Microsoft licenses, services, and tenant management from an existing Microsoft partner to a new one.

Product: Microsoft 365
Device & OS: not provided
Scenario: Onboarding a company and moving their existing partner-managed Microsoft services to a new partner relationship.
Observed behavior: Requires coordination to transfer billing ownership, subscriptions, delegated administration, and tenant access between the old and new partners.

Before you start

Ensure you have Global Administrator rights for the tenant being migrated and have the contact information for both the current and the new Microsoft Cloud Solution Provider (CSP).

Solution 1Recommended

Coordinate Partner Transfer and Consult the Microsoft Partner Community

Since this process involves partner-to-partner transfers, direct coordination between the MSPs and specialized support channels are required.

The standard Microsoft Community forum primarily supports direct Microsoft 365 purchases and may have limited resources for partner-specific scenarios. Moving licenses requires careful alignment to avoid service disruption.

Review current subscriptions and access

Coordinate with the existing and new Microsoft partners to review all active subscriptions, billing ownership, and tenant access requirements.

Update Delegated Administration Privileges (DAP)

Ensure the new partner establishes delegated administration access to the Microsoft 365 tenant, and promptly remove the previous partner's access once the transition is complete.

Consult the Partner Community

For specific licensing scenarios or troubleshooting partner tools, post your question directly in the Microsoft Partner Community at https://techcommunity.microsoft.com/t5/microsoft-partner-community/ct-p/PartnerCommunity.

Important Licensing Note: To prevent downtime, ensure the new partner provisions the necessary licenses before the old partner suspends or cancels the existing subscriptions.

Free Microsoft Office alternative

Simplify Your Document Management with WPS Office

If you are navigating complex Microsoft license transitions and need a reliable, cost-effective office suite in the meantime, WPS Office offers a lightweight, free alternative. It provides a familiar interface and seamless compatibility with Microsoft formats without the hassle of complex tenant management.

1. Download the Installer: Visit the official WPS website and download the free installer for your operating system.
2. Install WPS Office: Run the setup file and follow the on-screen instructions to complete the lightweight installation.
3. Open Your Office Files: Launch WPS Office to instantly open, edit, and save your existing Microsoft Word, Excel, and PowerPoint files without any formatting loss.

Highly compatible with Microsoft Word, Excel, and PowerPoint formats.No complex partner licensing, tenant migrations, or subscriptions required.Lightweight installation with a familiar, easy-to-use interface.Free to download and use for immediate document productivity.

microsoft office alternative - wps office

Frequently Asked Questions

Can I transfer a Microsoft 365 subscription directly between partners?

Direct billing transfers between Cloud Solution Providers (CSPs) are generally not automatic. The process typically requires the new partner to provision matching subscriptions before the old partner cancels the previous ones.

Will migrating to a new partner cause downtime for my users?

No, as long as the transition is coordinated correctly. If the new licenses are active in the tenant before the old partner removes theirs, users will not experience any downtime or data loss.

Where can I get support for complex partner licensing scenarios?

Because standard Microsoft forums focus on direct consumer and business purchases, partner-provided licensing queries should be directed to the dedicated Microsoft Partner Community.

Migration & Recovery